European Product Manager – Customer Retention

3 months ago

Copenhagen, Denmark Circle K Full time
JOB DESCRIPTION

Job Description

JOIN OUR TEAM  

Our mission is simple: we make journeys easier and more enjoyable for our customers. We want to lift their spirits by delivering little boosts along the way. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there.

European Product Manager – Customer Retention

Type of Employment: Permanent

Location: Copenhagen, Denmark

Visa requirements: A valid work permit from the EU/EEA (relocation assistance is not provided)

The Role

At Circle K, we work hard to make things easy. Working within an industry ripe for technological innovation, our digital product team is tasked with ushering in new technologies to support the reliability, speed, and ease that millions of our customers depend on every day.

As a Product Manager, you will thoughtfully guide products from concept to launch by connecting the technical and business worlds. You’ll own the reimagining of our EXTRA loyalty program across Europe, breaking down complex problems into the experiential building blocks of massively scalable features. As one of the first hires to our EU loyalty product team, you will guide the evolution of our technical product development and deployment process, holding ownership across the product development cycle, from agile ceremonies with developers to roadmap reviews with senior leaders.

Who You Are

You’re a builder at heart. In every challenge, you can find a solution.

You build great products. In a role that demands both business and technical acumen, you independently work through ambiguity to drive prioritization of opportunities. You ground your decisions in the data and know where to focus your efforts. You build great teams. As one of the first hires to our product organization, you’re a self-starter who is comfortable setting the pace. You’re excited by the prospect of fostering innovation, efficiency, and positive culture on a team that’s just getting started. You build for the future. When setting direction for the short-term, you weigh the long-term impact of your roadmap across a complex, global organization. You can communicate how our work today will impact our digital maturity in the years to come.

What You Will Be Doing

Thoughtfully serve as a customer experience champion and a technology strategist to define the next generation of the EXTRA loyalty program and accompanying data-driven retention strategies. Work cross-functionally with strategy, UX design, technical architecture, and engineering teams to write detailed front-end and back-end feature requirements, working with business unit leaders to communicate the value of the next generation loyalty program. Work closely with the Director of Loyalty Technology and technical consulting partners to continuously prioritize development & optimize the software development lifecycle, ensuring the future program can scale efficiently across our European business. Communicate timelines and guide expectations across technical and non-technical stakeholder teams, documenting key design decisions, and directing UAT testing activities, and coordinating feature releases. Lead SAFe agile ceremonies with a global team of in-house and vendor partners. Collaborate closely with the Loyalty Analytics team to define, measure, and report on the key performance indicators of feature performance, customer experience impact, and business value. Define how our marketing teams will use a new suite of CDP & journey orchestration tools in their CRM retention efforts, then develop training for these teams to learn the new tools.

What You'll Need

4+ years of product management and/or development experience building consumer-facing products. Understanding of digital MarTech and retail technologies including but not limited to loyalty platforms, CDP/CTR, journey/campaign orchestrators, point of sale systems, payments processing systems, integration architecture, mobile backend, retail media networks, and analytics platforms. Professional background or Bachelor’s degree in Computer Science, Computer Engineering, Human-Computer Interaction, or a closely related field or equivalent experience. Demonstrated experience leveraging qualitative and quantitative insights to plan and prioritize feature ideas. Demonstrated ability to communicate complex technical information in a condensed manner to a wide range of audiences, verbally and in writing. Ability to work effectively with remote teams, comfortable managing communications across multiple channels (email, Slack, Teams, and geographies to get people aligned and get things done. Excellent written and oral communication skills in English.

Ideal Candidates Also Have

Advanced knowledge of agile development methodologies. Strong technical testing and release management experience. Experience working with agile planning tools (. JIRA, Confluence, Miro). Experience leading development teams in a scaled scrum/agile environment. Experience with API diagramming (. UML). Experience with cloud architecture, database management, and programming languages.

What You Can Expect at Circle K

Our office employment opportunities offer you career growth with an international company, plus a dynamic work environment that puts people first. Wherever you are in your journey, we have a place for you. Here’s some of the exciting perks we offer: 

is a proud receiver Gallup Exceptional Workplace Award (GEWA) for 3 years in a row. Complete benefits packages (health insurance, pension contribution . Possibility to enroll in stock purchase plan. Employee discount on fuel and in our stores. Paid time off plan including vacation, sick days and personal days. Work in a collaborative, dynamic, high performing and diverse team. Learning opportunities to develop new skills and to evolve professionally in a fast-growing company. Hybrid work to allow a sustainable work-life balance.

At Circle K, our culture is shaped by our team members and how we treat each other. Our guiding principles are the core values we live by and inform all our actions and business decisions. You can find them at . We hope they resonate with you and look forward to discussing them during your interview.

Interested?

We encourage you to apply by August 31, 2024 The candidates will be reviewed on continuous basis.

You don't meet all the necessary qualifications? At Circle K, we are fully committed to creating a diverse, inclusive, and genuine work environment. Therefore, if you're enthusiastic about this role but your background doesn't perfectly match every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Contact person:

David Meehan

e:

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