Customer Success Manager
4 weeks ago
We are seeking a highly skilled Customer Success Manager to join our team at GAN Integrity Solutions. As a key member of our organization, you will be responsible for driving customer satisfaction and retention, while identifying opportunities for growth and expansion.
Key Responsibilities:
- Develop and maintain strong relationships with our enterprise customers, understanding their business needs and providing tailored solutions to meet their compliance requirements.
- Work closely with cross-functional teams to deliver exceptional customer experiences, ensuring timely and effective issue resolution.
- Identify and pursue new business opportunities, leveraging your expertise in compliance solutions to drive revenue growth and expansion.
- Collaborate with our sales and marketing teams to develop targeted campaigns and strategies, resulting in increased customer engagement and retention.
- Conduct regular business reviews with customers, analyzing their compliance needs and providing actionable recommendations to improve their overall compliance posture.
- Stay up-to-date with industry trends and regulatory changes, ensuring our customers are well-informed and equipped to navigate complex compliance landscapes.
Requirements:
- 5+ years of experience in a customer-facing role, with a proven track record of driving customer satisfaction and retention.
- Strong understanding of compliance regulations and industry standards, with the ability to communicate complex concepts to customers.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Proven ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of accuracy and attention to detail.
- Ability to travel to customer sites as needed, with a valid driver's license and reliable transportation.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development, with a focus on compliance and customer success.
- Flexible working hours and remote work options, with a focus on work-life balance.
- A dynamic and supportive team environment, with a commitment to diversity, equity, and inclusion.
About Us:
GAN Integrity Solutions is a global leader in compliance software, dedicated to helping organizations navigate complex regulatory landscapes and achieve compliance excellence. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of diversity, equity, and inclusion.
We're proud to be a trusted partner to many of the world's leading brands, and we're excited to welcome a talented Customer Success Manager to our team. If you're passionate about compliance and customer success, we encourage you to apply for this exciting opportunity.
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