Customer Service Agent

6 months ago

Copenhagen, Denmark Maersk Full time

Maersk E-commerce (MEC) provides a comprehensive set of services and solutions for our customers' e-commerce needs, including warehousing, transportation, last-mile delivery (parcel and heavy/bulky), international e-commerce end-to-end, reverse logistics, re-commerce, e-commerce network solutions, marketplace, and multi-channel. We are at the forefront of developing cutting-edge technologies to improve the customer’s experience with personalized and automated end-to-end digital journeys that enable Maersk customers to access standardized products and services seamlessly.

With a presence in 100+ countries, we are improving life for all by integrating the world. If you are passionate about leading and building a global business, taking on the challenges on behalf of our Customers, and working with a fantastic group of colleagues, reach out to us.

What we offer: This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Job Summary : We are seeking a highly motivated and customer-oriented individual to join our team as a Live Chat Customer Service Representative. In this role, you will be responsible for providing exceptional customer service through live chat channels, addressing customer inquiries, resolving issues, and ensuring a positive customer experience across Shopee, Lazada, and our Brand Official Sites.

Key Responsibilities :

1. Handle customer inquiries and requests through live chat channels in a prompt, friendly, and professional manner.

2. Effectively communicate with customers, thoroughly understanding their concerns, and providing accurate and timely responses.

3. Resolve customer issues related to orders, returns, refunds, product information, and other inquiries adhering to company policies and procedures.

4. Maintain a comprehensive understanding of product offerings, policies, and procedures to provide knowledgeable and informed assistance.

5. Escalate complex issues to appropriate departments or supervisors when necessary.

6. Consistently meet or exceed established customer satisfaction and response time targets.

7. Maintain accurate and detailed records of customer interactions and resolutions.

8. Actively participate in ongoing training and development initiatives to enhance product knowledge and customer service skills.

9. Collaborate with cross-functional teams to improve customer experience and streamline processes.

10. Adhere to company policies, procedures, and security protocols to ensure data privacy and confidentiality.

Qualifications and Requirements :

1. Excellent communication skills, both written and verbal, with a strong command of English and Malay.

2. Exceptional customer service orientation and problem-solving abilities.

3. Strong multitasking and time management skills with the ability to handle multiple customer inquiries simultaneously.

4. Proficient in using computer systems and applications, including live chat software and customer relationship management (CRM) tools.

5. High attention to detail and accuracy.

6. Ability to work in a fast-paced environment and adapt to changing priorities. 7. Flexible to work on shifts, including weekends and holidays, as required.

8. Previous experience in customer service or a related field is preferred but not mandatory.

Education and Experience:

• Ideally a high school diploma or equivalent; relevant college degree or certification will be possessed for this role.

• Candidate previous experience in customer service roles, particularly in live chat or ecommerce, is highly desirable.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

  • SCM Customer Service Agent

    6 months ago

    Copenhagen, Denmark Maersk Full time

    Owns and manages the customer experience. Has responsibility for end-to- end customer experience within the assigned scope in SCM, in compliance with relevant company procedures and agreements with customer. As Customer Service Agent, you will play a vital part in our success: Owns and manages the customer experience. Manages end-to-end shipment process, in...

  • Maersk 4PL Customer Service Agent

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Maersk Full time

    Job Title: 4PL Customer Service AgentMaersk is a global leader in integrated logistics and has been a pioneering force in the industry for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.We believe in the power of...

  • Customs Broker Agent

    1 month ago

    Copenhagen, Copenhagen, Denmark Maersk Full time

    Maersk is transforming into the global integrator of container logistics and changing the face of the logistics industry by becoming the first truly integrated service provider across shipping-owning ocean services, airfreight, landside, lead logistics, and contract logistics.We are seeking a highly skilled and experienced Customs Broker Agent to support...

  • Customs Broker Agent

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Maersk Full time

    At Maersk, we are seeking a highly skilled Customs Broker Agent to support our customs export processes. This role is responsible for ensuring effective operational support and delivering exceptional customer satisfaction.Key Responsibilities:Provide exceptional customer service and support to clients, ensuring their needs are met in a timely and efficient...

  • Customer Support Agent

    1 month ago

    Copenhagen, Copenhagen, Denmark Scalepoint Technologies Switzerland GmbH Full time

    About Scalepoint Technologies Switzerland GmbHWe are a dynamic and innovative company that aims to provide top-notch customer support to our clients. Our team is passionate about delivering exceptional service and ensuring that our customers receive the best possible experience.Job DescriptionWe are seeking a highly skilled and motivated Customer Support...

  • Customs Broker Agent

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Maersk Full time

    Maersk is transforming into a global integrator of container logistics, changing the face of the logistics industry by becoming the first truly integrated service provider across shipping-owning ocean services, airfreight, landside, lead logistics, and contract logistics.We are seeking a highly skilled and experienced Customs Broker Agent to support customs...

  • 4PL Customer Service Agent

    6 months ago

    Copenhagen, Denmark Maersk Full time

    Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous...

  • 4PL Sr Customer Service Agent

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Maersk Full time

    At Maersk, we are committed to providing exceptional customer service and ensuring compliance with customs regulations. We seek a highly skilled Customs Compliance Specialist to join our team as a 4PL Sr Customer Service Agent. In this role, you will be responsible for reviewing customs inventory reports, developing implementation plans, and ensuring...

  • International Customs Broker Agent

    4 days ago

    Copenhagen, Copenhagen, Denmark Maersk Full time

    Maersk, a global leader in container logistics, is seeking a skilled Customs Broker Agent to join their team.The ideal candidate will have a strong background in international commerce and logistics, with a degree in a related field and at least 3 years of experience as a Customs agent.About the RoleThis role involves supporting customs export processes,...

  • Passager Service Agent

    1 month ago

    Copenhagen, Copenhagen, Denmark John Menzies Full time

    JobbeskrivelseVi søger en erfaren og motiveret Passager Service Agent til at træde ind i vores team på Københavns Lufthavn. Som Passager Service Agent vil du være ansvarlig for at levere høj kvalitet kundeservice til vores passagerer, samt at sikre en smidig og effektiv proces for check-in, bagage og andre rejseserviceopgaver.Udgifter og fordeleVi...

  • Customer Service Representative

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Lunar Denmark Full time

    Customer Excellence Junior AgentWe are looking for a motivated and empathetic individual to join our Customer Excellence Team as a Junior Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our users.Key Responsibilities:Provide timely and effective support to customers through various...

  • SCM Customer Experience Agent

    6 months ago

    Copenhagen, Denmark Maersk Full time

    As Customer Service Agent, you will play a vital part in our success: Owns and manages the customer experience. Manages end-to-end shipment process, in compliance with relevant company procedures and agreements with customer. Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders to achieve...

  • Customs Broker Agent

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Maersk Full time

    Job OverviewWe are seeking a highly skilled and experienced Customs Broker Agent to join our team at Maersk, a global leader in container logistics. As a key member of our organization, you will play a vital part in delivering exceptional customer service and support.About the RoleThe successful candidate will be responsible for supporting customs export...

  • Passager Service Agent

    1 month ago

    Copenhagen, Copenhagen, Denmark Menzies Aviation Full time

    JobbeskrivelseVi søger en erfaren og motiveret Passager Service Agent til at træde ind i vores team på Københavns Lufthavn.OpgaverCheck-in af passagerer til forskellige destinationer med forskellige flyselskaber.Dokumentkontrol af pas og visum ved check-in samt på gates.Eskortering og assistance af børn der rejser uledsaget.Assistere passagerer i...

  • Customs Broker Agent

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Maersk Full time

    Maersk is a global leader in container logistics, aiming to revolutionize trade through digital transformation. We are seeking a skilled Customs Broker Agent to support customs export processes and deliver exceptional customer satisfaction.Key Responsibilities:Provide timely and efficient customer service and support, ensuring client needs are met.Offer...

  • Customer Service Representative

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Maersk Full time

    Customer Service Role OverviewAt Maersk, we are committed to delivering exceptional customer experiences. As a Customer Service Agent, you will be responsible for providing support to our customers in a timely and professional manner. Your primary goal will be to resolve customer inquiries and issues efficiently, ensuring customer satisfaction and...

  • Jobbank - Passenger Service Agent

    2 months ago

    Copenhagen, Denmark Menzies Aviation Full time

    Er du vores nye Passenger Service Agent? Vil du være en del af et internationalt miljø, og vil du være med til at gøre en forskel for andre mennesker? Sætter du en ære i at yde en formiddabel kundeservice og trives du med en hektisk hverdag? Kan du svare ja til disse spørgsmål, er det dig vi søger til jobbet som Passenger Service Agent. ...

  • Customer Experience Agent

    1 month ago

    Copenhagen, Copenhagen, Denmark Maersk Full time

    About the RoleWe are seeking a highly skilled Customer Experience Agent to join our team in the East Adriatic region. As a key member of our Customer Experience team, you will be responsible for managing LCL import and export operations, from booking to delivery, in compliance with all company procedures.Main ResponsibilitiesSupervise booking, provide...

  • Customer Service Representative

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Lunar Denmark Full time

    Job SummaryWe are seeking a highly motivated and empathetic individual to join our Customer Excellence Team as a Junior Agent. As a part of our diverse and inclusive team, you will play a vital role in providing exceptional customer service and support.About the RoleAs a Junior Agent, you will be responsible for assisting our valued users with a wide range...

  • Sales agent

    5 months ago

    Copenhagen, Denmark Joseph Ribkoff Full time

    Joseph Ribkoff designs classic and contemporary garments for fashion-forward women with a youthful state of mind. Each one of our carefully tailored pieces offers the effortless fashion, fit, and quality that we’ve been synonymous with. Over the years, the brand has blossomed into a touchstone for timeless, youthful style. Driven by a passion that has...