Support Associate

5 months ago


Copenhagen, Denmark Wolt Full time

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes, we would love to hear from you

Wolt is a Finnish technology company and were best known for our food delivery platform. In , Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, were a team of + people in 25 countries and over + cities, servicing over 29M registered users and have 50+ Wolt Market stores across our Wolt markets. As the platform economy is changing the ways consumers connect with restaurants and retailers, we are seeing a huge opportunity to be the industry leader with the amazing teams we have built globally.

To be successful in this role you will need to be independent, customer-oriented and have excellent interpersonal and relationship-building skills to best support our Customers, Restaurants and Courier Partners.

We are looking for people who take ownership beyond the obvious 

Excellent communicator:  You will fluidly and fluently communicate with our Courier Partners, Customers, and Merchants and adjust your tone to your audience, in spoken and written Danish and English. 

Customer obsessed:  At Wolt, our mission is to provide customers with an out of this world and memorable experience, every time. Its more than just simply fixing problems.

Team oriented:  You will be working with a diverse team of fellow Support Associates, where you all will take part in providing our customers with a top level service

Personal touch:  Were not afraid to turn up the playfulness in our interactions, so creativity is a must when communicating with our customers As a Support Associate you will be helping to provide the best customer support for Wolt in Denmark

What you'll be doing

Providing class A service via chat and phone, to our daily customer, venue and courier support, in all hours. 

Our humble expectations

You preferably have experience in customer support or customer service. Either face-to-face, or in online communication. Multitasking is your strong suit and youre prepared to manage multiple incoming interactions simultaneously and effortlessly determine which to prioritize. You are tech savvy and a quick learner. You love working in a team and are willing to work hard to help you teammates. You have a can-do attitude and ready to roll up your sleeves and get to work in a fast-paced environment. You are able to work from our office in Copenhagen, as we don't offer hybrid work. Fluent in Danish & English.

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