Are you our new Management Assistant combined with Customer Success agent?

1 month ago

København, Denmark Hobbii AS Full time

Are you our new Management Assistant combined with Customer Success agent?

In Hobbii, the happiest place on earth for yarn lovers, we're on the lookout for a combined role with 2-3 days a week being a Spanish and English-speaking Customer Success Hero and 2-3 days a week being the Management assistant to our CEO. We believe we have the nicest customers in the world. Bold statement - but do you feel like experiencing what we're talking about?

The customer success role: We are looking for a new addition to our vibrant, international Customer Success team, where you together with 40 dedicated and helpful colleagues will be the main point of contact for our customers. We are on the lookout for a happy, smiling and outgoing person, who most importantly: loves to be in contact with customers 😊

Being a Customer Success Hero at Hobbii involves taking care of our lovely customers via phone, email and social media. We want to have the best customer service and you will play a key role in achieving that. You will with your love and charm help our customers with everything from shipment details, product specifics and general questions about yarn, patterns and everything in between.

The management assistant role: we are about to embark on a journey with Shopify, and the first country will be Spain. For this, we need you to have fluency in Spanish as you will be a pivotal part in supporting our CEO and the tech team in this running smoothly. In addition, you will on a day to day basis be the support to our CEO and the rest of the management team in booking meetings, taking meeting minutes, developing presentations and making sure to follow up on behalf of our CEO.

You will primarily work from our HQ in Dortheavej (Copenhagen), but we are flexible in terms of working remotely a couple of days a week 💻 Preferred starting date is late-March or start April.

The skills you need to master this role

Fluency in Spanish and English (both spoken and written) You have most likely worked with customer service before - either over the phone or face-to-face with customers You are detail-oriented and tech-savvy You are a quick learner and a problem-solver You are service minded and like creating a great atmosphere around you You might have experience from working close to management or owners of the company It’s a huge advantage if you have a good knowledge of yarn - and if you knit/crochet yourself 🧶

Your friends say that you:

Posses strong communication skills - you’re the one who listens, always knows what to say and has a playful way of wording things 🤠 Have a friendly and outgoing nature which lights up a room even on a gloomy day 🌞 Get overjoyed when everything falls into place - and when a customer thanks you for the greatest service cause you offered them fair and good advice 🤗 Are the one who can always see the silver lining and are not afraid of change

Our promise to you:

Working at Hobbii should be exciting, fun and meaningful. We achieve this by hiring talented and ambitious people who fundamentally believe that we’re better together. We have a dedicated People & Culture team whose job is to make sure going to work doesn't suck 🤠

In our Customer Success Team, we believe in a culture of constant learning and therefore we strive to build a community, where every Customer Hero shares knowledge and possible improvements within our team.

Join us if you love to experiment, learn something new and be playful at work. Also, you'll get to see that our 300 Hobsters know how to throw some pretty great parties

This position is based in our vibrant HQ in Dortheavej, Copenhagen where we offer brekkie, yummy lunch, themed Friday bars and damn good coffee ☕

Are you the one - Then hit the apply button

Before you do, here are some tips. We would like to know who you are and the work you are proud of. So please share your resume, LinkedIn or anything else you find relevant.
No cover letter or lengthy essay is needed. We will get to know you through some questions in our application form 😉

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