Customer Experience Designer

1 month ago

Copenhagen, Denmark Veo Technologies Full time
Veo is the world’s most exciting AI-powered sports company. We’re democratizing the world of sports by granting video and analysis for sports teams on all levels – a privilege that used to be only for the few. More than 25,000 games in 90+ countries are recorded every week.
But that’s not the most remarkable thing about us.
The coolest thing is our people. We’ve attracted some of the brightest minds in the industry. They are the reason we can create a great product and do it while enjoying ourselves.
We’re seeking a Customer Experience Designer to join our Customer Success, Care, and Data team and report directly to the Director. If you are enthusiastic about empowering the best-in-class Customer Experience and driving growth through customer experience, you might be the right person for the job.
Key Responsibilities
  • Create and maintain detailed customer journey maps and service blueprints to visualize the end-to-end customer experience.
  • Facilitate cross-functional efforts to identify key pain points and opportunities for improvement that will help us achieve the desired commercial goals.
  • Be the Voice of the Customer by collecting, analyzing, and synthesizing customer feedback through surveys, interviews, and feedback channels to inform design decisions.
    What will make you stand out? 
    • You are experienced with Customer Experience design and have a proven history of driving growth through customer experience improvement with cross-functional stakeholders, including the Service and the Product teams. 
    • You have an effective approach to driving customer experience improvements and can build business cases to guide decision-making for maximum impact. 
    • You are experienced in incorporating Customer Health Scores into the Customer Journey design and are exceptionally proficient in Customer Success and Customer Care service solutions. 
      What will make you successful? 
      • You are committed to delivering scalable and sustainable solutions that level up the Veo Customer Experience.
      • You have hands-on experience with design and prototyping tools and can conduct usability testing to gather user feedback and refine design solutions with the stakeholders. 
      • You are interested in customer feedback and are able to establish a customer feedback ecosystem to empower the organization with a better understanding of customer needs. 
      • You thrive in a fast-paced working environment with uncertainties and surprises. 
        At Veo, you'll be part of a thriving work environment where every day brings new excitement. Our rapid growth ensures a diverse and ever-changing atmosphere. We believe in work-life balance and providing a positive culture that allows you to thrive personally and professionally.
        Our Copenhagen office mirrors our innovative technology – with an indoor ball court, rooftop terrace, and well-equipped gym. We have created a facility that supports connecting disciplines across the business, facilitates creative thinking, and gives the space to engage with colleagues, our global partners, and the entire Veo community.Diversity and differences are valuable assets for us. We value diversity and inclusion and welcome people from all backgrounds. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply.
        We’re committed to building a diverse, inclusive, and authentic workplace. And you may be just the right candidate for this or other roles.
        Still interested? Join us at Veo and become a part of a team that delivers greatness and has a great time doing it.We will invite for interviews continuously, so apply with LinkedIn or your resume as soon as possible. 

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