Customer Relations Specialist

4 weeks ago

København NV, Denmark Eupry ApS Full time

Description
Would you like to shape the future of tech-driven customer support? Here is your chance.

Eupry is looking for a dynamic Customer Relations Manager to enhance customer satisfaction through expert onboarding and ongoing technical support. This is an opportunity to be a key player in managing customer relations within an exciting start-up - so make sure to apply today

What does a Customer Relations Manager do?
As a Customer Relations Manager, you will be pivotal in educating new customers on the features and benefits of our products, tailoring onboarding materials to meet specific customer needs, and working closely with product development teams to improve user experience. You'll also maintain meticulous documentation of all customer interactions and support activities.

Your day-to-day responsibilities will include:

  • Conducting educational sessions for new clients to familiarise them with our products and services
  • Customising onboarding materials to specific client needs and industry requirements
  • Supporting clients during initial installation, setup, and implementation
  • Serving as the primary point of contact for a portfolio of clients, providing prompt and reliable technical support
  • Proactively monitoring client systems to address potential issues and prevent service interruptions
  • Educating clients on system updates, new features, and enhancements
  • Onsite customer visits and training

About You
As a Customer Relations Manager, you will bring clarity and a proactive approach to customer interactions. Furthermore, if you recognise yourself in some of the points below, we would be excited to learn more about you

  • Education: Degree in a relevant field.
  • Experience: At least 2 years in a technical support role, preferably with onboarding experience.
  • Proficiency in troubleshooting hardware and software issues.
  • Strong organisational abilities, excellent interpersonal skills, and clear communication.
  • Language: Fluent in English, Danish is an advantage

About the team
Eupry's team consists of over 20 nationalities, all working together on a mission to create user-friendly storage compliance solutions that significantly improve how medicine, food, and other sensitive goods are stored and transported. As a member of our support team, you will be reporting to the Customer Support Manager, a seasoned professional dedicated to nurturing talent and fostering a collaborative team environment. Read more below about what your team members have to say about their experience at Eupry

"Eupry has not only introduced me to new friends but has developed me as a human and taught me valuable lessons and skills about responsibility, teamwork, and building up a well-working sales department."

Kristian Holmgaard, Account Executive at Eupry

"I've had great opportunities for building and expanding my career path, as well as my professional skills as a commercial professional in a very technical industry such as the life science industry."

Aleš Ukmar, Sales Development Representative at Eupry

Why join Eupry?
Currently collaborating with companies like Carlsberg, Arla, Novozymes, and AstraZeneca, Eupry is trusted by industry leaders across Europe to deliver the easiest way to monitor storage temperature and humidity. Our "Compliance as a Service" solution takes the whole process into the IoT area, disrupting an industry usually dominated by traditional legacy products. We have a history of supporting the professional development of our team members and creating an engaging environment for all of our people to thrive in. This means that we will help you face challenges, empower you to become independent, as well as make sure we celebrate your wins

Have we sparked your interest?
Submit your resume and motivational letter today

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