Customer Engagement Manager

1 month ago


København, Denmark Telia Company Danmark AS Full time

Customer Engagement Manager

Som Customer Engagement Manager driver du vores kontakt strategi ,der sikrer at vi kommunikerer relevante budskaber, i rette kanal, på optimalt tidspunkt til rette kunde. Det gør du med afsæt i en business case som du med inputs fra dine kollegaer i Commercial mng., Channel Mng. og vores egen indsigt i vores kundedatabase bygger for at sikre at vi laver de mest værdiskabende aktiviteter på tværs af kunderejser og touch points.

Ready to make better happen?

Du kommer til at arbejde med mange forskellige stakeholders og god til at kommunikere fakta og flytte folk mod nye løsninger. Du kommer til at drive kontaktstrategi med fokus på målbare resultater – du arbejder på både enkeltstående kampagner og kundelivscyklus aktiviteter som onboarding, produktaktivering, betalingsoplevelser og WinBack på digitale kanaler og kundeservice med en ambition om på sigt at blive 100% omnichannel. Alt dette gør vi for at sikre at vores kunder får endnu bedre kundeoplevelser og bliver hos os længere.

Is this you?

Du er god til at navigere i en organisation med mange stakeholders og interesser. Du sikrer indflydelse med din saglighed og brug af fakta og ikke mindst fordi du opleves venlig og tillidsvækkende at samarbejde med.

Du har formentlig en baggrund med at lave kunderejser baseret på data og analyse Du kan lide at arbejde med fakta og kan lide at bruge en lommeregner til at kvalificere de aktiviteter/kampagner du driver Du har arbejdet med den kommercielle side af loyalitet og ved hvordan man måler effekt. I din verden går eksekvering og vedvarende optimering hånd i hånd.

What’s in it for you Bonusordning, pensionsordning, helbredssikring og fritvalgskonto

En engageret og social kultur hvor vi arbejder sammen En god kantineordning på vores spritnye lækre kontor i Ørestad Mulighed for udvikling og gode interne karrieremuligheder Sociale arrangementer, fredagsevents, personaleforening, rabatklub mv.

Apply to join us

Lyder ovenstående som noget for dig, eller har du spørgsmål kan du kontakte Helle Shin på mail

Welcome to Telia – Join us and make better happen



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