Community Manager

3 weeks ago

København, Denmark Veo Technologies ApS Full time
Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs in 90+ countries record their games every week. Growing as fast as we do in Veo means that every day is different, exciting, and challenging, both on the front line and in the back office.
But that’s not the most remarkable thing about us.
The coolest thing is our people. We’ve attracted some of the brightest minds in the industry. They are the reason we can create a great product and do it while enjoying ourselves.
We’re seeking a Communication Manager to join our Customer Success, Care, and Data team. If you are enthusiastic about supporting our customers and improving growth through customer experience, you might just be the right person.
Key Responsibility 
  • Monitor social media channels (e.g., Facebook, Twitter, Instagram, LinkedIn, etc.) for comments, mentions, and messages.
  • Respond promptly and professionally to comments and messages, representing the Veo's voice and values.
  • Develop and implement strategies to optimize engagement and foster positive interactions with our audience through one-to-one or one-to-many communication 
  • Coordinate with other departments to gather information and address customer inquiries or concerns.
  • Stay up-to-date with what is top of mind for our customers and proactively address it externally and internally.

    What will make you stand out? 
    • You are experienced with user community and loyalty building through one-to-one or one-to-many communication. 
    • You are a creative thinker with the ability to develop innovative communication strategies.
    • You are experienced with crisis communication management, particularly in handling sensitive situations 
    • You are a relentless problem solver and are excited to work with different teams to find solutions for customers. 
    • You are experienced with building and/or maintaining customer communities that maintain retention and loyalty 
      What will make you successful? 
      • You work well in a fast-paced working environment that comes with uncertainties and surprises. 
      • You are an excellent communicator, both verbal and written. 
      •  You come with high customer service skills and a thorough understanding of our products/services.
        At Veo, you'll be part of a thriving work environment where every day brings new excitement. Our rapid growth ensures a diverse and ever-changing atmosphere. We believe in work-life balance and providing a positive culture that allows you to thrive personally and professionally.
        Our Copenhagen office mirrors our innovative technology – with an indoor ball court, rooftop terrace, and well-equipped gym. We have created a facility that supports connecting disciplines across the business, facilitates creative thinking, and gives the space to engage with colleagues, our global partners, and the entire Veo community.Diversity and differences are valuable assets for us. We value diversity and inclusion and welcome people from all backgrounds. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply.
        We’re committed to building a diverse, inclusive, and authentic workplace. And you may be just the right candidate for this or other roles.
        Still interested? Join us at Veo and become a part of a team that delivers greatness and has a great time doing it.We will invite for interviews continuously, so or your resume as soon as possible. 

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