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Strategic Advisor

3 months ago

København S, Denmark IBM Client Innovation Center Full time

Introduction

The Strategy Advisor will be responsible for managing a portfolio of our largest and most strategic customers to ensure successful adoption and expansion of the Apptio product suite. This position is an integral role impacting the long-term success of the customer relationship. By developing and maintaining a high level of customer engagement, the Strategy Advisor will partner with Account Management & Customer Success to ensure every customer realizes full value from their investment with the Apptio product suite

Your Role and Responsibilities

Develop internal and external facing collateral to:

  • Support customer adoption efforts
  • Expand the knowledgebase & best practices leveraged by Apptio Teams

Contribute internally to the Customer Success organization by sharing domain knowledge and advancing best practices and advisory skills, including but not limited to:

  • Lead and contribute to internal projects and initiatives
  • oServe as a Subject Matter Expert (SME) for specific domain or process area
  • Contribute thought leadership and best practice on how to "Run IT Like a Business"

Stakeholder & Program Management

• Support the completion of project deliverables by assisting with sponsor / executive coordination within the customer, process invocation / alignment and value conversations

• Establish and maintain relationships with ecosystem of implementation partners, including, but not limited to:
o Provision of oversight and governance for partner-led projects
o Liaison between partner organization and Apptio, including acting as escalation point

• Drive key adoption metrics in line with company targets across your portfolio

• Working with Account Management & Customer Success Managers to drive customer renewals in line with company targets

Required Technical and Professional Expertise

  • Fluent in English and one or more Scandinavian languages
  • Demonstrable experience in a customer facing relationship role managing multiple clients in portfolio
  • Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies, including C-Level Leaders and Senior Level Executives
  • Strong understanding of business processes and their integration into enterprise applications
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Willingness to 'roll up one's sleeves' and assist wherever needed
  • Team player who will innovate to continue improving the way Apptio serves its customers
  • Ability to travel to visit customers


• Working knowledge of some of the following areas:
o IT Financial Management
o IT Infrastructure Management
o IT Service Management
o Strategic Portfolio Management
o IT Governance, Strategy and Planning

Preferred Technical and Professional Expertise

  • Experience in Big-4 consulting, or within the IT Finance and/or Technology industry
  • B.A. or B.S., ideally in a Technology, Finance or Business-related discipline, or equivalent work experience

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About Business Unit

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Other Relevant Job Details

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Key Job Details
Role:
Strategic Advisor – Apptio

Location:
Copenhagen, DK

Category:
Consulting

Employment Type:
Full-Time

Travel Required:
Up to 40% or 2 days a week (home on weekends- based on project requirements)

Contract Type:
Regular

Company:
(0036) IBM Danmark ApS

Req ID:
718020BR

Apply now

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