Service Delivery Manager

2 months ago

København S, Denmark VP SECURITIES AS Full time

Would you like an influential role where you help build a whole new business area? And do you want to join us on our pan-European growth journey?
"We are experiencing an exciting development right now. For example, the tax area, which you help build and become a specialist in," says Sissel Bakker, Head of Nordic Safekeeping Operations

Welcome to Euronext Securities
You will become part of our Danish company in Christianshavn where a total of 160 new colleagues are ready to welcome you.
You can look forward to a work day located in newly renovated and delightful office surroundings, where you'll be part of our global Nordic Safekeeping Operations team, that acts as one of five pillars in the Nordic business Operations Department.
By joining the team you'll also be part of Euronext Securities' network of CSDs, which also includes Porto, Oslo and Milan – which is Europe's third largest CSD network.

You get to help build our tax service – and make it a success
In this role, you will help manage the daily and recurring tax operation task at ES-OSL and ES-CPH and to contribute to sustainable development of services and applications based on clients and relevant authorities input, as well as ensure documentary, process and quality conditions for our clients for all tax-related inquiries.
In everyday life, you will collaborate with both local and global colleagues in the team, as well as product owners and managers.

Responsibilities and main tasks

  • Contribute to secure the tax operations in ES-OSL and ES-CPH* systems, including the resolution of any instability when it occurs.
  • Participate/be responsible for annual tax reporting in ES-OSL/ES-CPH
  • Support Client Services in responding to client customer inquiries in the use of tax products and services.
  • Contribute to ES-OSL and ES-CPH's products being developed in line with changes and expectations in the market by providing input to improvements, changes and any instability in products and services to the relevant Product Owner and Product Manager.
  • Participate in the development of future products and services in assisting development teams as needed, e.g. give input for requirements and conducting tests.
  • Secure and support the implementation of new tax products and services, so that customers can be served satisfactorily.
  • Contribute to automation and streamlining of ES-CPH and ES-OSL's internal processes to ensure that we work efficiently with quality in mind and follow the applicable guidelines.
  • Prepare business procedures, work instructions and process drawings for the tax refund area.
  • Conduct courses and training as needed.
  • Participate in dialogues with government authorities

* ES-OSL = Euronext Oslo, ES-CPH = Euronext Copenhagen

A strong team player with customer support and knowledge of the tax refund area
As we are a smaller team, we are very dependent on our close cooperation. Therefore we emphasize the importance of your team player-gene and your service-minded and customer-oriented approach to the tasks. In addition, we imagine that you have:

  • Knowledge about general domestic and foreign principles of taxation
  • Experience with different areas of tax processing is a benefit (such as Witholding tax, Tax reclaim, Annual reporting)
  • Domain knowledge in the end-to-end post trade value chain
  • Knowledge of our other services and understanding of the value chain within securities trading.
  • Strong communication skills, both written and oral
  • Great Danish and English skills in both writing and speech.
  • Minimum 5 years higher education such as or equivalent. (extensive work experience may compensate for lack of education)

Interested?
Send us your application and CV via the link below as soon as possible, and no later than 7 August 2024.

We call for interviews on an ongoing basis. If you have any questions about the job, please feel free to contact Head of Nordic Safekeeping Operations Sissel Bakker, on Tel: – due to summer holiday there can be delay on our response.

We look forward to hearing from you

Euronext Values

Unity

• We respect and value the people we work with


• We are unified through a common purpose


• We embrace diversity and strive for inclusion

Integrity

• We value transparency, communicate honestly and share information openly


• We act with integrity in everything we do


• We don't hide our mistakes, and we learn from them

Agility

• We act with a sense of urgency and decisiveness


• We are adaptable, responsive and embrace change


• We take smart risks

Energy

• We are positively driven to make a difference and challenge the status quo


• We focus on and encourage personal leadership


• We motivate each other with our ambition

Accountability

• We deliver maximum value to our customers and stakeholders


• We take ownership and are accountable for the outcome


• We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

Location: Copenhagen

  • Service Management Delivery Coordinator

    1 week ago

    København, Denmark DXC Technology Full time

    Job Description: A little about the department: The Service Management Delivery Coordinator can analyze relevant data to identify appropriate corrective actions as part of ensuring adherence to Service Management processes, e.g., Run Daily Service Review, Inventory Reconciliation, Major Incident review. Your job will be: This role reports to the Regional...

  • Teamlead for Service Delivery Management

    1 week ago

    København, Denmark Conscia AS Full time

    Vil du være vores nye spillende træner for Conscias Service Delivery Management team? Så send os fluks dit CV. Send dit CV Som Teamlead for vores Service Delivery Management team skal du både vejlede, lede og udvikle et team bestående af 6 dygtige Service Delivery Managers, som er fordelt på vores kontorer i Aarhus og Brøndby. Det forventes, at du...

  • IT Service Delivery Manager for Content Management Platform and UX/UI

    1 week ago

    København, Denmark Atea Global Services Ltd Full time

    IT Service Delivery Manager for Content Management Platform and UX/UI Are you passionate about supporting the business by delivering high quality services and also having very good leadership qualities? Then we have a challenge for you! Atea is undergoing a major digital transformation and Atea Digital Services (ADS, our Group IT function) is driving this...

  • Service Delivery Coordinator

    2 months ago

    København, Denmark Banedanmark Full time

    Vil du være med til at føre det nye signalsystem på jernbanen fra projekt til drift? Har du erfaring med IT Service Delivery og trives du i en alsidig rolle, hvor du både får ansvaret for egne små projekter og yder support til forskellige ad hoc opgaver? Så har du nu muligheden for at komme til at arbejde i et spændende og tværfagligt miljø, som...

  • Service Delivery Coordinator

    1 week ago

    København, Denmark Banedanmark Full time

    Vil du være med til at føre det nye signalsystem på jernbanen fra projekt til drift? Har du erfaring med IT Service Delivery og trives du i en alsidig rolle, hvor du både får ansvaret for egne små projekter og yder support til forskellige ad hoc opgaver? Så har du nu muligheden for at komme til at arbejde i et spændende og tværfagligt miljø, som...

  • Service Delivery Manager til styring af stor it-drift kontrakt

    1 week ago

    København, Denmark Domstolsstyrelsen Full time

    Service Delivery Manager til styring af stor it-drift kontrakt Vil du stå på mål for det gode samarbejde med vores leverandører af it-driftsydelser? Har du erfaring med komplekse serviceleverancer, og kan du sikre, at vi får de ydelser, der er aftalt? Så er du måske Domstolsstyrelsens nye Service Delivery Manager. Domstolsstyrelsen er en del af...

  • Service Delivery Manager til styring af stor it-drift kontrakt

    4 weeks ago

    København, Denmark Domstolsstyrelsen Full time

    Vil du stå på mål for det gode samarbejde med vores leverandører af it-driftsydelser? Har du erfaring med komplekse serviceleverancer, og kan du sikre, at vi får de ydelser, der er aftalt? Så er du måske Domstolsstyrelsens nye Service Delivery Manager. Domstolsstyrelsen er en del af Danmarks Domstole. Vores opgave er at udvikle, administrere og...

  • Functional Analyst – Workday Service

    1 week ago

    København Huse, Denmark DFDS AS Full time

    Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest member of our team as a Workday Functional Analyst. As part of our new 2030 strategy, Moving Together Towards 2030, a key...

  • Project Management Service Lead

    1 week ago

    København, Denmark Turner & Townsend Group Full time

    At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects in over 118 offices in 50 countries worldwide....

  • Service Delivery

    1 week ago

    København, Denmark Liva Healthcare Full time

    Do you have a passion for health and behaviour change? Are you a bilingual health professional (French & English) looking for a remote opportunity to make a real difference? Liva Healthcare is seeking a talented Health Coach to join our growing team in France! About Liva We are a digital healthcare company on a mission to help people improve their health...

  • Service Account Manager

    1 week ago

    København, Denmark Hitachi Vantara Corporation Full time

    Location: Jutland, Denmark Function: HV GCSS Requisition ID: 1029589 Meet The Team Denmark is a key country for Hitachi Vantara, with an established and successful team. Our Danish Services group work closely with our customers day to day and ensure satisfaction and success with our market leading data management and storage portfolio. Within this team...

  • Delivery Lead

    1 week ago

    København, Denmark Pandora AS Full time

    Delivery Lead, Pandora Digital & Technology Do you want to be a part of the world’s leading jewellery company while putting your experience in Digital Technology into use? If yes, then we might have an exciting opportunity for you! You will be part of an exciting business area and work in a truly international organisation of can-do spirited, passionate...

  • Manager, Customer Technical Services

    1 week ago

    København, Denmark Mastercard Payment Services Denmark AS Full time

    Manager, Customer Technical Services Placering Ballerup Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,...

  • Securities Services

    1 week ago

    København, Denmark J.P. Morgan Full time

    Securities Services - Investor Services - Global Custody Tax Product Manager - Vice President Overview Job Summary: Tax Product Management is part of the Product Management function focusing on the management and control of the Global Custody business with the specific aim, along with the Business leads, Operations, Product Control function and the Client...

  • Enterprise Sales Manager, AWS Professional Services

    1 week ago

    København, Denmark Amazon Full time

    DESCRIPTION AWS Global Sales (AGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support...

  • Salesforce Transformation Delivery Manager

    1 month ago

    København K, Denmark Trustpilot AS Full time

    Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there's still an exciting journey ahead. Join us at the heart of trust.We are looking for a skilled and experienced Salesforce Transformation Delivery Manager to take charge of a critical project, aimed at unifying our...

  • Salesforce Transformation Delivery Manager

    2 months ago

    København K, Denmark Trustpilot AS Full time

    We're a leading online reviews platform, free and open to all. Our vision is to be the universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?We are looking for a skilled and experienced Salesforce Transformation Delivery Manager to take charge of a critical...

  • Enterprise Sales Manager, AWS Professional Services

    1 week ago

    København, Denmark AWS EMEA SARL (Denmark Branch) - G83 Full time

    Multiple years of IT consulting and management experience, with demonstrable business and technology transformation experience in customer-facing roles.Senior level executive engagement and advisory experience within the manufacturing, life science, and FSI.Extensive experience managing large industry vertical accounts, IT and business consulting...

  • Enterprise Sales Manager, AWS Professional Services

    19 hours ago

    København, Denmark Amazon Full time

    Job ID: 2710063 | AWS EMEA SARL (Denmark Branch) - G83 AWS Global Sales (AGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is...

  • Train Service Training Manager

    1 week ago

    København, Denmark Alstom Transport Danmark AS Full time

    Location: Copenhagen, DK Company: Alstom Req ID: 452614 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues...