Teamlead for Service Delivery Management

1 week ago

København, Denmark Conscia AS Full time

Vil du være vores nye spillende træner for Conscias Service Delivery Management team? Så send os fluks dit CV.
Send dit CV

Som Teamlead for vores Service Delivery Management team skal du både vejlede, lede og udvikle et team bestående af 6 dygtige Service Delivery Managers, som er fordelt på vores kontorer i Aarhus og Brøndby. Det forventes, at du bruger ca. 30-40% af din tid på ledelse og resten på dine egne kunder og skabe den gode kunde-relation og -oplevelse.

Desuden kommer du til at håndtere komplekse kundesager og udvikle og implementere strategier til, hvordan vi kan forbedre og sikre en høj kundetilfredshed. Du bruger dine analytiske evner til at identificere forbedringsområder, så vi altid kan levere den bedste service til vores kunder. Du kommer til at arbejde tæt sammen med interne teams og kunder for at sikre, at serviceaftaler overholdes, og at kundetilfredsheden er i top.

Dine arbejdsopgaver
Arbejdsopgaverne kan variere meget fra dag til dag, men vil typisk indebære opgaver som:

  1. Sikre kvalitet, struktur og effektivitet i vores serviceleveringsprocesser
  2. Sikre overholdelse af SLA’er og håndtere eventuelle afvigelser
  3. Rapportere om serviceleverancestatus til ledelsen
  4. Opretholde gode relationer og kommunikation med både kunder og interne stakeholders
  5. Identificere kundebehov og overvåge servicelevering i forretningskonteksten
  6. Vurdere kundefeedback og bruge kreativitet til at etablere, forbedre og forfine services
  7. Administrere performance, kvalitet, økonomi og budgetter

Hvem er du?
Du er en stærk teamplayer og bidrager til at skabe en god energi i dit team. Selvom der til tider kan være travlt, bevarer du overblikket og arbejder struktureret og løsningsorienteret. At drive mindre projekter og løsninger selvstændigt er ikke en udfordring for dig.

Det personlige og faglige match er vigtigere for os end dine eksamenspapirer, så vi har ingen faste krav til din akademiske baggrund, men vi forestiller os, at du har en bachelorgrad i IT, forretningsadministration eller noget tredje. Du har minimum 5 års erfaring i en lignende rolle som teamlead – gerne inden for IT-branchen. Desuden har du:

  • Stærke ledelses- og kommunikationsevner
  • Erfaring med ITIL eller lignende rammeværk
  • Evnen til at arbejde under pres og håndtere flere opgaver samtidigt
  • En stærk forretningssans og god til at skabe langsigtede relationer med kunder
  • Erfaring med forskellige arbejdsmetoder som Prince2, Agile og ITIL

Samtidig samarbejder Conscia med afdelinger rundt omkring i Europa, hvor dine skriftlige og mundtlige dansk og engelsk-kundskaber kommer i spil.

Hvem er Conscia?
Du bliver en del af Conscia Danmark, der leverer it-infrastrukturløsninger og 24/7-services inden for netværk, datacenter, sikkerhed, mobility og cloud. Vi sikrer Danmarks digitale infrastruktur ved at opbevare data sikkert, dele og transportere dem efter behov og sikre, at it-løsninger kører gnidningsfrit.

Vi har store ambitioner og tilbyder en attraktiv lønpakke, spændende goder, et skønt kontormiljø og en lækker kantine. Vi har en uformel omgangstone og arrangerer jævnligt sjove og hyggelige aktiviteter. Vi tror på, at det skal være sjovt at gå på arbejde, at kollegaer hjælper hinanden, og at videndeling er vejen frem.

Næste skridt
Har du spørgsmål eller vil du vide mere om stillingen eller om Conscia, så er du velkommen til at kontakte Morten Eriksen, Service Operations Manager, via eller tlf. 25 57 80 39.

Vi læser alle ansøgninger; indkalder til samtaler løbende, og ansætter så snart vi har fundet den rette kandidat til jobbet.

Department
Service Operations

Rolle
Team Lead

Placeringer
Aarhus, Brøndby

Fjernarbejde: Status
Hybrid

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