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Field Service Engineer

3 months ago

København V, Denmark Philips Danmark AS Full time

As a Field Service Engineer, you will support our customers in the best possible way and enjoy our work while doing so. Moreover, closely cooperate with great colleagues in Nordic teams such as Remote resolution, Technical Support Specialists and Customer Center.

Your role:

  • Executing service activities such as regular preventative maintenance, emergency service, faultfinding, upgrades, installations according to the relevant Philips' quality standard policies.
  • Completeness and accuracy of service records, with particular attention to test & inspection results
  • Timely and accurate submission of service data, job sheets, field problem reports and other relevant administrative tasks as assigned.
  • Serving as company liaison with customer on administrative and technical matters.
  • Reporting customer feedback and follow-up relevant assigned quality & regulatory training in a timely manner.
  • Using appropriate measurement equipment (electronic and analogue) in a calibration controlled cycle
  • Keeping an open and attentive eye out for business opportunities that will contribute to customer satisfaction and positive margin contribution.

You're the right fit if you have the following:

  • Relevant educational background within medical/electrical engineering – or similar.
  • 3–5 years of relevant experience within field service, preferably within a hospital environment.
  • Good at identifying and maintaining customer relationships and related contacts.
  • Independent and service-minded with a logical and methodical approach to problem-solving.
  • Structured, organized mindset with a high level of personal integrity and self-discipline.
  • Profound IT skills is a merit.
  • Fluent in English and Danish language.
  • Driving license (B).
  • Willingness to travel.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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Locations
Copenhagen, Denmark

Denmark - Remote Based, Denmark