Customer Success Manager

4 weeks ago

Aalborg, Ålborg Kommune, Denmark Trackunit AS Full time

Customer Success Manager
Apply for this job

Before you start reading the details, here are some highlights that we hope will spark your curiosity:

  • Join a truly purpose-focused tech company in the business of driving digital business transformation in the construction industry - one of the biggest (and second least digital) industries in the world.
  • Build and expand customer partnerships is at the forefront of this role
  • Enjoy high impact, speed, and visibility across Trackunit and select partner organizations - engage with stakeholders and develop partnership engagements at the intersections of new product innovations, strategic advisory, and change management

We are looking for an innovative Customer Success Manager to support our customers in creating value outcomes anchored in Trackunit's products and services through a program-based and consultative approach.

With locations all over the world and four different hubs in Denmark (Copenhagen, Kolding, Århus and Aalborg), we offer you a flexible setup with the possibility to work from one of our locations or remotely from anywhere in Denmark, Sweden or Norway, as you will be supporting our customers in the Nordics.

We also expect you to be able to travel to our partners' offices in EMEA when required.

What's in it for you?

  • You will join an EMEA based team of engaged colleagues
  • A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable. Back in 2020 we were 150 employees at Trackunit and we have just passed 400 employees.
  • International environment with regular check-ins and social events across teams, departments and borders.
  • We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an outspoken feedback culture to make you identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
  • Flexibility and hybrid working is not just a clichéto us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
  • Turning the Tide. At Trackunit, we are committed to creating and contributing to an inclusive workplace. And this commitment starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here.

Who are you ideally?

  • Great relationship-building and interpersonal skills with the ability to be thoughtful and attentive.
  • Troubleshooting skills, analytical thinking, perseverance, and patience.
  • A precise and positive communicator, capable of breaking down complex challenges into simple solutions.
  • Delivering quality service on multiple accounts with tight deadlines.
  • Curious and works well in an international, global environment where everyone wants to learn and collaborate.
  • A self-starter, who works well as a team and takes on all tasks with true commitment.
  • Someone looking to grow in their career and build a solid foundational understanding of products, customers and the industry.

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

Primary responsibilities:

  • Serve as the voice of the customer and advise them throughout the entire lifecycle.
  • Ensure that the customer experience runs smoothly by proactively following up on issues, escalations and kept in the loop on upcoming feature releases etc.
  • Set-up and host cadence calls with the customer.
  • Being the customers designated point of contact.
  • Follow up on risks and issues and ensure proper stakeholder communication, internally and externally.
  • Prepare and support customer presentations and Executive Business Reviews.
  • Analyze data and collect feedback to support continuous improvement across all areas
  • Proactively share best practice, facilitate training sessions and workshops.

Our hiring process

  • Don't waste your time on writing the perfect cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.
  • Virtual meet and greet. Meet with Kenn Gudbergsen (Director of Customer Success, EMEA and leader for this position) and other relevant colleagues.
  • Personality-based interview. You will be asked to fill out an online personality assessment using use Hogan prior to the interview. There are no correct answers - the aim is a dialogue about the results and Trackunit's culture, so you'll get to know us better as well.
  • Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or challenges related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you'll also work closely with in the job.
  • If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
  • Offer presentation and walk-through. We're lucky to have you

Coming Together To Connect Construction
We're committed to construction - one of the largest industries in the world. Over the past two decades, Trackunit has been pioneering technological progress within construction. Today, we are not only a leading IoT provider but a thought leader, supporting and driving the agenda for an entire industry on a global scale.

We believe in taking a people approach in everything we do. Being human-centric is not restricted to our products – it's a way of life at Trackunit. We're proud to be a truly global team. Our colleagues get together in hubs spread across the globe, but we embrace the idea of working remotely and in environments that inspire you. Everything we do, we do it to eliminate downtime and build the most useful industry for the world.

The question is: Are you in?

Department
Customer

Locations
Denmark, Aalborg, Denmark, Copenhagen, Denmark, Aarhus, Denmark, Kolding, Sweden, Stockholm, Norway, Oslo

Remote status
Hybrid

Employment type
Full-time

Contact Amalie Dupond Holdt
People Business Partner – People & Talent

  • Customer Success Manager

    1 month ago

    Aalborg, Ålborg Kommune, Denmark Siite Full time

    Stillingen er deltid, hvor der skal forventes timer ugenligt. Det er muligt at få flere timer, hvis man har mulighed for det. Din kommende arbejdsplads, Siite ApS:Vi er eksperter i online markedsføring, hvor du som kunde skal forvente et højt fagligt niveau inden for blandt andet udvikling af hjemmesider, webshops, SEO og Google Ads.Vores kontor er...

  • Customer Success Manager

    4 weeks ago

    Aalborg, Ålborg Kommune, Denmark Siite Full time

    Stillingen er deltid, hvor der skal forventes timer ugenligt. Det er muligt at få flere timer, hvis man har mulighed for det. Din kommende arbejdsplads, Siite ApS:Vi er eksperter i online markedsføring, hvor du som kunde skal forvente et højt fagligt niveau inden for blandt andet udvikling af hjemmesider, webshops, SEO og Google Ads.Vores kontor er...

  • Customer Support Engineer

    2 weeks ago

    Aalborg, Ålborg Kommune, Denmark LitePoint Full time

    Customer Support Engineer – Aalborg, Denmark Would you like to be a part of a company at the forefront of the Wireless Test market and help drive our continued sales growth? Do you have a strong technical background and experience with consultative/solution sales? Organization & RoleOrganization & Role As part of LitePoint, you become a part...

  • Technical Account Manager

    1 month ago

    Aalborg, Ålborg Kommune, Denmark Trackunit AS Full time

    Technical Account Manager Apply for this jobTrackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of many offices worldwide. Trackunit specializes in digital solutions that connect machines, people, and systems in the global construction industry. The construction industry is the least digitalized industry of all. This...

  • Technical Account Manager

    2 weeks ago

    Aalborg, Ålborg Kommune, Denmark Trackunit AS Full time

    Technical Account Manager Apply for this jobTrackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of many offices worldwide. Trackunit specializes in digital solutions that connect machines, people, and systems in the global construction industry. The construction industry is the least digitalized industry of all. This...

  • Marine North Europe Area Business Development Manager

    2 months ago

    Aalborg, Ålborg Kommune, Denmark RINA Full time

    RINA is currently recruiting for a Marine North Europe Area Business Development Manager to join its office in Denmark/Germany/Sweden/The Netherlands within the Marine North Europe Region Division.MissionThe Business Development Manager will be instrumental in developing RINA offering of an assigned services portfolio and/or within an assigned geographical...

  • Marine North Europe Area Business Development Manager

    4 weeks ago

    Aalborg, Ålborg Kommune, Denmark RINA Full time

    RINA is currently recruiting for a Marine North Europe Area Business Development Manager to join its office in Denmark/Germany/Sweden/The Netherlands within the Marine North Europe Region Division.MissionThe Business Development Manager will be instrumental in developing RINA offering of an assigned services portfolio and/or within an assigned geographical...

  • Technical Project Manager

    2 weeks ago

    Aalborg, Ålborg Kommune, Denmark RINA Full time

    Do you want to create value for your customers and have the entire world as your workplace? At RINA, you become part of an international organization that is a leader in Maintenance & Procurement solutions for both the maritime industry and industries worldwide. We have demonstrated our relevance over many years and are experiencing significant growth,...

  • Technical Project Manager

    2 weeks ago

    Aalborg, Ålborg Kommune, Denmark RINA Piraeus Team Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Do you want to create value for your customers and have the entire world as your workplace?At RINA, you become part of an international organization that is a leader in Maintenance & Procurement solutions for both the...

  • Account Based Marketing Manager

    4 weeks ago

    Aalborg, Ålborg Kommune, Denmark Trackunit AS Full time

    Account Based Marketing Manager (Maternity Cover) Apply for this jobAs an Account Based Marketing Manager at Trackunit, you are inspired by building and implementing Trackunit's ABM campaigns. In this role, you will be responsible for planning, organizing, and implementing programs that generate new prospects and advance existing opportunities for the...

  • Account Based Marketing Manager

    1 month ago

    Aalborg, Ålborg Kommune, Denmark Trackunit AS Full time

    Account Based Marketing Manager (Maternity Cover) Apply for this jobAs an Account Based Marketing Manager at Trackunit, you are inspired by building and implementing Trackunit's ABM campaigns. In this role, you will be responsible for planning, organizing, and implementing programs that generate new prospects and advance existing opportunities for the...

  • Sales Support Manager

    2 weeks ago

    Aalborg, Ålborg Kommune, Denmark Tetra Pak Full time

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.Job SummaryWe are looking for a Sales Support Manager to join our Tetra Pak Scanima team...

  • Sales Support Manager

    2 weeks ago

    Aalborg, Ålborg Kommune, Denmark Tetra Pak Full time

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.Job SummaryWe are looking for a Sales Support Manager to join our Tetra Pak Scanima team...

  • Market Risk Manager

    2 weeks ago

    Aalborg, Ålborg Kommune, Denmark Centrica Full time

    We are Centrica We're so much more than an energy company. We're a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we're powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you're developing cutting-edge green tech, helping customers on the front line or simplifying...

  • Senior Sales Engineer

    4 weeks ago

    Aalborg, Ålborg Kommune, Denmark Subaio ApS Full time

    Business Development Representative Subaio is looking for a Senior Sales Engineer to collaborate directly with some of Europe's top banks. In this pivotal role, you'll play a vital part in the success of Subaio, leading the charge in bringing their products to market.Your new companySubaio is a Danish FinTech company growing rapidly globally with a...

  • Senior Sales Engineer

    1 month ago

    Aalborg, Ålborg Kommune, Denmark Subaio ApS Full time

    Business Development Representative Subaio is looking for a Senior Sales Engineer to collaborate directly with some of Europe's top banks. In this pivotal role, you'll play a vital part in the success of Subaio, leading the charge in bringing their products to market.Your new companySubaio is a Danish FinTech company growing rapidly globally with a...

  • Project Manager

    4 weeks ago

    Aalborg, Ålborg Kommune, Denmark Senpage Consulting Full time

    We are looking for enthusiastic volunteers to join our startup project at Senpage Consulting. If you are interested in gaining experience in project management, coordination, planning and are currently pursuing a master's degree, or have recently graduated from AAU, this position is for youAs a member of the project team, you get the opportunity to make your...

  • Project Manager

    3 months ago

    Aalborg, Ålborg Kommune, Denmark Senpage Consulting Full time

    We are looking for enthusiastic volunteers to join our startup project at Senpage Consulting. If you are interested in gaining experience in project management, coordination, planning and are currently pursuing a master's degree, or have recently graduated from AAU, this position is for youAs a member of the project team, you get the opportunity to make your...

  • Business Development Manager

    2 weeks ago

    Aalborg, Ålborg Kommune, Denmark Liftra ApS Full time

    Are you're looking to accelerate your career and impact business decisions in the highest level of a fast-growing business, while also contributing to the renewables transition, this could be the perfect job for you.Liftra is a leading provider of innovative lifting and transportation solutions in the global wind turbine industry. Headquartered in Aalborg,...

  • Business Development Manager

    2 weeks ago

    Aalborg, Ålborg Kommune, Denmark LIFTRA ApS Full time

    Are you're looking to accelerate your career and impact business decisions in the highest level of a fast-growing business, while also contributing to the renewables transition, this could be the perfect job for you. Liftra is a leading provider of innovative lifting and transportation solutions in the global wind turbine industry. Headquartered in Aalborg,...