Senior Strategic Customer Success Manager
3 days ago
Monta is looking for dynamic professionals, trailblazers who will be part of accelerating our reach in the SaaS realm and EV charging industry.
Apply for this job We usually respond within two weeks
Do you want to help the world EV better?
We're looking for talented Senior Strategic Customer Success Manager to join our Customer Success team.
Who are we?
We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.
We have a dream…
EV charging is our passion. We want to make it simple, accessible, and reliable for everyone. Since our technology is compatible with all charge point brands, we aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses, or EV fleets. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.
Want to hear something big?
We recently closed a huge Series B round, totaling 80M EUR In other words: we're well on our way to revolutionizing the global EV charging experience. And how will we use our new funding? We plan to double down on our successful software-only strategy by strengthening our investments in all markets and expanding our products to all new sectors ready to set off on an electrified future. Once that's done, the sky's the limit.
Here are some things you'll be working on:
- Develop and maintain strong relationships with key stakeholders, including executive sponsors, decision-makers, executive buyers, project managers, and influencers.
- Act and take ownership as the operational lead & trusted advisor for all stakeholders in your dedicated book of business in regards to workflow realization and product enablement to improve product adoption, ensure seamless product implementation, migration and proactively lead the customer through their lifecycle.
- Collaborate with your counterpart in Account Management to handle risk proactively, manage renewals, and grow your book of business over time to drive retention and expansion across your portfolio.
- Ensure customer retention through strategic touchpoints, effective project management, escalation management, and success planning.
- Create champions internally within the customer's environment via effective customer onboardings and "train the trainer" initiatives.
- Forecast and track key account metrics and analyze trends to identify opportunities and mitigate risks for both the customers and Monta alike.
- Utilize tool stack & our CRM to manage and prioritize activities for each account, ensuring that all customer interactions are tracked and all records are kept up-to-date and managed appropriately.
- Collaborate with internal teams, including sales, account management, finance, marketing, and product, to ensure our strategic partners are receiving the best possible service and support.
- Develop a deep understanding of our product and how it can be used to meet the needs of our strategic partners.
- Work closely with our partners to understand their strategic value drivers and provide guidance and recommendations on how our software can be leveraged to achieve their goals.
- Identify and mitigate risks associated with our strategic partners, including churn, pricing concerns, and customer satisfaction issues.
It's not just what you do – how your work impacts our products and processes is also important to us. Besides the tasks you complete, we'll also be measuring the tangible outcomes and improvements you set in motion – which will (hopefully) increase your professional growth and satisfaction with us at the same time.As a Strategic Customer Success Manager you will:
We are seeking a highly motivated and experienced German-speaking Senior Strategic Customer Success Manager to join our dynamic and growing team at Monta. You will be responsible for managing our industry-leading Strategic Partners with a focus across the DACH region. These partners use Monta to manage/acquire their B2C, B2B customers and direct partners and manage their EV Charging sites, projects, or organization and often generate revenue from them.
To do this, we imagine you to have the following experience:
- 5+ years of experience working in a customer-facing role with strategic organizations. (Experience with Fortune 500 companies is a plus).
- Fluent in German & English. (Additional language capabilities are a plus).
- Based in Copenhagen or Berlin.
- Strong communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
- Strong commercial acumen with a customer-first mentality.
- Strong problem-solving skills and the ability to think creatively to develop solutions to complex challenges.
- Strong time management and prioritization skills to manage your book of business and its various project tracks effectively.
- Experience navigating large global organizations, dealing with technical and commercial teams including partner enablement and complex setups.
- Proven track record of project management and stakeholder management skills internally and externally.
- Proven track record of SaaS AND/OR industry experience in customer success management, portfolio management, success planning, key account management, driving revenue growth, product adoption, health scores, renewal management and customer satisfaction within strategic accounts.
- Ability to travel to see partners globally at a minimum of two weeks per quarter.
- Experience working with Hubspot or other CRM systems is preferred.
- Consulting background is a plus.
- EV experience is ideal but not mandatory.
(Do you fit most of these requirements, but not all? That's fine: we'd love to hear from you all the same)
What will you get?
- Take part in our Sales team's monthly meetup, where you can share your knowledge and discuss best practices.
- Come to our three company-wide events held each year (including an inspiring three-day summit) as well as our other team events – virtually or in person.
- Enjoy our flexible Work From Home policy.
- Share Monta's success through our generous warrant program.
- Relax and unwind during your 30 paid vacation days (five weeks + five top-up days).
- Use your personal learning budget and take some time off for your personal/professional development.
- Hop in our shared company car (or hop on an electric bike) in our bigger offices.
- Stay fit with your subsidized gym membership.
- Never go hungry (or thirsty) again with the free snacks & beverages at our offices.
- Enjoy your subsidized plant-based lunches at our offices.
- Prepare for the future with your pension and health insurance accounts.
- Spend time with your family during your paid parental leave.
Kindly submit your application in English.
To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you'll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.
Please note that we don't accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won't agree to pay any referral compensation or recruiter fee without a signed agreement.
Find out more by visiting https://monta.com/uk/careers/
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