Strategic Customer Success Leader

1 week ago


Copenhagen, Copenhagen, Denmark NielsenIQ Full time
Job Description

We are seeking an experienced Strategic Customer Success Leader to join our team. In this role, you will be responsible for delivering exceptional customer success across the Brand & Media Strategic Analytics & Insight Practice Area in Western Europe.

  • Work closely with the Regional Customer Success lead to design a practice area organization that balances methodological, language, and technical needs.
  • Support the management of the practice area's P&L, including W&S and T&E budgets.
  • Develop and implement strategies to drive operational efficiency and sales growth.
  • Coordinate cross-training programs to enhance solution delivery excellence and expertise.
Key Responsibilities
  • Drive high-level delivery standards, client satisfaction, and revenue growth.
  • Collaborate with regional Sales partners to achieve client and project revenue growth, retention, and profitability.
  • Represent Customer Success at key client meetings and engagements.
  • Develop and implement best delivery practices with the global commercial strategy team.
Qualifications
  • A proven track record in Analytics Consultancy/Market Research leadership roles.
  • Expertise in Brand & Media Solutions preferred.
  • Proven leader of high-performing teams.
  • Bachelor's Degree required, Master's preferred, or equivalent experience.
  • Strong analytical skills and proven sales acumen.


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