Senior Customer Success Professional

2 weeks ago


Copenhagen, Copenhagen, Denmark FE fundinfo Full time

At FE fundinfo, we are seeking a Senior Customer Success Professional to join our team. As a key member of our success team, you will be responsible for building and maintaining strong relationships with our clients.

About the Role
  • This is an excellent opportunity to work with a leading investment management technology and data company connecting asset managers to distributors in the UK, Europe and Asia Pacific.
  • You will have the chance to make a real impact by driving customer satisfaction and retention through strategic partnerships and innovative solutions.
  • Our company culture values flexibility, collaboration, and continuous learning.
  • We offer hybrid work options, team events, and opportunities for professional development.

Key Responsibilities

  • Building and maintaining strong relationships with our Nordics clients.
  • Ensuring clients understand and maximize the benefits of their products and services, as well as developing actions for low adoption and unsatisfied customers.
  • Leading service reviews with clients on a regular basis.
  • Engaging with internal departments to stay updated on company services and to unblock clients' issues.
  • Assisting with product migrations and integrations for smooth transitions on clients' side.


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