Customer Experience Associate

4 days ago


København, Denmark TD Full time

Customer Experience Associate page is loaded

Customer Experience Associate

Apply remote type On Site locations 1905 - 4th Street SW time type Part time posted on Posted 5 Days Ago time left to apply End Date: December 31, 2024 (1 day left to apply) job requisition id R_1389436

Work Location: Calgary, Alberta, Canada

Hours: 18.75

Line of Business: Personal & Commercial Banking

Pay Details: $21.50 - $27.05 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with speed and impact.

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so, take the next step to your future today and apply for the position of a Customer Experience Associate.

In this role, you will:

  1. Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
  2. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
  3. Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
  4. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
  5. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
  6. Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
  7. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
  8. Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Job Requirements:

  1. High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset.
  2. Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
  3. Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
  4. A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.
  5. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Our Commitment to Diversity, Equity, and Inclusion:

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

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