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Client Advisor F/M

2 months ago

København, Denmark Moncler Full time

MONCLER is currently looking for a Part-Time Client Advisor to join our team at our store in Copenhagen Airport.

Our Client Advisors, with impeccable presentation and a natural elegance, will guide each single client across the brand’s values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long-lasting relationship.
The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing also to the team targets.

Responsibilities and task:

• To provide the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross-selling, orienting customers to other department if necessary
• Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment;
• Achieves excellent selling performances and results
• Actively cooperates during preparation and execution of inventories, product replenishment and stock activates
• To ensure that company policies, procedures and standards are adhered to at all times

Team working activities:
• To collaborate with the store team and to be engaged in Moncler’s vision and mission in order to strengthen company’s community and to work in a full integrated manner on a global scale, improving organisation and driving innovation as a team
• Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner

Requirements:
• Previous experience in sales roles;
• Experience in structured fashion luxury/retail companies is a plus;
• Passionate in retail, client service and commercial mindset;
• Excellent understanding of the luxury sector and product sensitivity;
• Strong communication skills;
• Willingness evolve in the organisation, flexible to best practices for the business;
• Fluency & sophistication in Danish, proficiency in English;
• Digitally aware and open to new ways of working

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