Dansktalende Support Engineer
2 days ago
Hos Secomea er vi på en mission for at gøre "Manufacturing" til den mest sikre industri i verden. Vi hjælper virksomheder med at udnytte kraften i industriel IoT og cybersikkerhed inden for OT-området og hæver konstant branchens standarder med skalerbare, brugervenlige løsninger, der overgår internationale sikkerhedskrav.
Vi leder efter en kollega til vores Supportteam der vil bistå den daglige drift og supportere kunder over hele verden via telefon og e-mail. Dette inkluderer 24/7 support, telefonsupport og e-mailsupport.
Din mission
Dit primære mål er at samarbejde med dine kolleger og hjælpe med at servicere vores kunder ved at bruge Secomea-løsningen ved at besvare tier 1- og tier 2-tickets via e-mail, telefon og direkte kontakt. Et andet succeskriterium vil være at skrive engelske tekniske vejledninger, der deles med vores kunder og på vores offentlige knowledgebase.
Hvis du er mere til punktform, er det her jobbet i en nøddeskal:
- Følg vores SLA (Service Level Agreement) og besvar kundehenvendelser dagligt. (Vi bruger Jitbit som vores billetsystem)
- Lever support-handlingsplaner og diagnostiske oplysninger i samarbejde med kunden.
- Tag ansvar og vær stakeholder for tickets, der kræver 3. level assistance internt eller med eksterne partnere.
- Bidrag til vidensdeling på vores knowledgebase.
- Du vil deltage i vores 24/7 support-vagtordning.
- Deltag i supportmøder og virksomhedsbegivenheder.
Hvem vi leder efter:
I Secomea ansætter vi først og fremmest mennesker , og vi værdsætter din motivation for rollen meget mere end hvilken type uddannelse eller tidligere jobtitel, du måtte have. Det, der virkelig betyder noget for os, er, at du er omstillingsparat og serviceminded af natur.
Men da dette job kræver relativt dybt kendskab inden for netværk og IT, vil det være en stor fordel, hvis du har noget af følgende:
- En form for IT-support- eller datateknikeruddannelse ELLER erfaring fra en lignende stilling.
- Du kender netværksstandarder som TCP/UDP og IP-konfiguration.
- Du kender standardkontorsoftware som O365 og Active Directory.
- Du er en dygtig bruger af et Windows OS 10/11-miljø.
- Det vil blive betragtet som et plus, hvis du har grundlæggende kendskab til Linux OS.
- Du skal være flydende i tale og skrift på engelsk og dansk. Tysk vil blive betragtet som et stort plus (), men er ikke et krav.
- Du er i stand til at håndtere flere kundehenvendelser samtidigt - og du nyder det.
Hvorfor Secomea?
Fordi her vil du trives i et energisk miljø omgivet af forskellige og virkelig gode mennesker.
Vi ved, du vil nyde vores venlige kontor med god forplejning og endeløs kaffe. Uanset om du er typen, der 'push a button and go' type eller en omhyggelig barista-lærling, lover vi, at vores kaffestation er udstyret til at tilfredsstille enhver trang.
Hos os er der masser af muligheder for kompetenceudvikling, samarbejdsprojekter og gode frynsegoder. Vi lover dig, at det at arbejde hos Secomea er alt andet end kedeligt.
Selvfølgelig vil vi meget hellere vise dig alt dette end bare fortælle dig det. Kom med og bliv en del af vores globale ekspansion i hjertet af moderne industriel teknologi. Vi kan ikke vente med at komme i kontakt med dig – og ser frem til at dykke ned i en spændende fremtid sammen.
Interesseret?
Hvis dette job lyder som dig, håber vi virkelig, at du vil kontakte os Vi håber at byde vores nye kollega velkommen så hurtigt som muligt og senest 1. marts 2025. Det betyder, at vi løbende vil gennemgå ansøgere og gennemføre interviews.
Hvis du har spørgsmål til stillingen, er du velkommen til at kontakte Support Team Lead, Christina Overgaard via chatfunktionen på dette websted.
#J-18808-Ljbffr-
Dansktalende Support Engineer
2 days ago
Copenhagen, Copenhagen, Denmark Secomea Full timeJobbeskrivelseHos Secomea er vi på en mission for at gøre Manufacturing til den mest sikre industri i verden. Vi hjælper virksomheder med at udnytte kraften i industriel IoT og cybersikkerhed inden for OT-området og hæver konstant branchens standarder med skalerbare, brugervenlige løsninger, der overgår internationale sikkerhedskrav.Vores...
-
Cloud Support Engineer
7 days ago
Copenhagen, Copenhagen, Denmark Amazon Full timeAt Amazon, we're looking for a talented Cloud Support Engineer to join our Enterprise Support organization. The ideal candidate will have experience with operational parameters and troubleshooting in a distributed systems environment.As a Cloud Support Engineer, you will work closely with customers to develop trusting relationships and understand their...
-
AWS Support Engineer Leader
21 hours ago
Copenhagen, Copenhagen, Denmark Amazon Full timeAbout the PositionWe are seeking an experienced AWS Support Engineer Leader to join our team. As an AWS Support Engineer Leader, you will be responsible for leading a team of support engineers to provide exceptional support to our customers.Key responsibilities include:Leading a Team of Support Engineers: Lead a team of support engineers to provide...
-
Support Engineer, IT
5 days ago
Copenhagen, Copenhagen, Denmark Nexus Technology GmbH Full timeAt IN Groupe, we know what it means to be a part of changing and creating the future. With a long history of evolution and challenge, joining us means taking part in the creation of solutions that make life easier for billions of people around the world. Our culture of excellence permeates every profession, from development and production to innovation and...
-
Technical Support Engineer Electrical
6 days ago
Copenhagen, Copenhagen, Denmark Bobst Group SA Full timeBobst Group SA is a leading provider of packaging and label manufacturing equipment, with a strong commitment to innovation and customer satisfaction. As a Technical Support Engineer Electrical, you will be responsible for providing technical expertise and support to our customers, ensuring the optimal performance of our equipment.ResponsibilitiesProvide...
-
Technical Support Engineer
5 days ago
Copenhagen, Copenhagen, Denmark Ordrestyring Full timeJob Description As a Technical Support Engineer within Ordrestyring and HVD Group, you will be an integral part of HVD Group and Ordrestyrings Technical Services team. You will be providing expert guidance to peer internal groups, cultivating industry knowledge, and actively shaping the product to meet quality standards. Your position within our...
-
Developer Support Engineer
6 days ago
Copenhagen, Copenhagen, Denmark Unity Technologies ApS Full timeThe opportunity As a Developer Support Engineer, you are a key part of an outstanding 24x7 global support team that provides technical support to ensure our customers' games and their players stay online. As the main point of contact in keeping some of the most prestigious games operational at all times, you'll be adept at responding swiftly but...
-
IT Network Support Engineer Job
1 day ago
Copenhagen, Copenhagen, Denmark Tech Domain Full timeCompany OverviewTech Domain is a reputable organization that provides IT services and consulting to clients across the globe. With a focus on delivering high-quality solutions, they are seeking a skilled IT and Network Support Engineer to join their team.The successful candidate will have the opportunity to work on a variety of projects, utilizing their...
-
Copenhagen, Copenhagen, Denmark Weibel Scientific AS Full timeJob DescriptionWe are seeking a Senior Engineer for Integrated Logistics Support (ILS) to join our Aftermarket team. As a key member, you will assist in building and managing Weibel's ILS offerings as part of contracts secured for the delivery of radars and services related to our radar systems.Plan and execute Weibel's ILS offerings such as Reliability,...
-
Sales and Engineering Support for Offshore Wind
6 hours ago
Copenhagen, Copenhagen, Denmark Cadeler AS Full timeResponsibilitiesThe Junior Technical Sales Engineer will be responsible for:Preparing tender documents, including technical qualifications, preliminary method statements, project schedules, and technical drawings.Supporting the team by performing preliminary vessel positioning drawings, deck layouts, vessel stability assessments, and lifting plans.Reviewing...
-
Cybersecurity IT Support Position
20 hours ago
Copenhagen, Copenhagen, Denmark Tech Domain Full timeJob DescriptionWe are looking for an experienced IT and Network Support Engineer to provide on-site assistance for various tasks, including desktop support, server maintenance, and network troubleshooting.As an IT and Network Support Engineer, you will be responsible for resolving technical issues related to hardware and software, including desktop...
-
Technical Support Manager
5 days ago
Copenhagen, Copenhagen, Denmark Amazon Full timeJob DescriptionWe are seeking an experienced technical manager to join our SPIDER team within CoSS. As an engineering support manager, you will be responsible for providing support for multiple CoSS products and services, including root cause analysis, code fixes, self-service tool development, data mining, reporting, and scripting. Your technical expertise,...
-
Technical Support Specialist
5 days ago
Copenhagen, Copenhagen, Denmark Nexus Technology GmbH Full timeJob DescriptionNexus Technology GmbH is seeking a highly skilled Support Engineer to join our team in Copenhagen. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring seamless access to our digital identity platform infrastructure, MitID.About the RoleIn this role, you will work...
-
Software Support Specialist
5 days ago
Copenhagen, Copenhagen, Denmark Ordrestyring Full timeCompany OverviewAs a leading player in the industry, Ordrestyring and HVD Group strive to deliver exceptional technical services. Our team is dedicated to providing expert guidance and cultivating industry knowledge.About the RoleThe Technical Support Engineer will play a pivotal role in our organization, working closely with internal groups and stakeholders...
-
Production Support Coordinator
3 days ago
Copenhagen, Copenhagen, Denmark Novo Nordisk AS Full timeAre you a structured and engaging coordinator with a passion for facilitating knowledge sharing? We are looking for a Production Support Coordinator to join our global team in Aseptic Manufacturing (AM). If you are ready to take on a challenging role and make a difference by supporting our global network of factories, then read on and apply today for a...
-
Technical Support Specialist
6 days ago
Copenhagen, Copenhagen, Denmark Unity Technologies ApS Full timeAbout the OpportunityAs a Developer Support Engineer, you will be a key member of our 24/7 global support team. Your primary goal is to ensure seamless technical support for our customers' games and their players.You will serve as the main point of contact for our customers, providing swift and articulate responses to their requests and resolving complex...
-
Global Production Support Specialist
3 days ago
Copenhagen, Copenhagen, Denmark Novo Nordisk AS Full timeAbout Novo Nordisk A/SAt Novo Nordisk, we drive innovation and change to improve the lives of people with chronic diseases.We are a dynamic company in an even more dynamic industry, striving for excellence without fixating on perfection. Our employees work together to move the needle on patient care through research and development, manufacturing, and...
-
AWS Cloud Support Professional
2 days ago
Copenhagen, Copenhagen, Denmark Amazon Full timeJob DescriptionIn this role, you will be responsible for providing field support to Enterprise customers regarding AWS services and the cloud. You will work closely with our global engineering and service teams to resolve customer issues and provide detailed reviews of service disruptions, metrics, and pre-launch planning.Required Skills and...
-
Multilingual Support Expert
2 days ago
Copenhagen, Copenhagen, Denmark Roman Health Pharmacy LLC Full timeCustomer Service Representative Job SummaryWe're seeking a dedicated and enthusiastic Customer Experience Consultant to join our part-time team. In this role, you'll be the primary point of contact for our customers, addressing their questions and providing support on the Planday platform.About the Job:This is a fantastic opportunity to gain hands-on...
-
Engineering Operations Director
5 days ago
Copenhagen, Copenhagen, Denmark Amazon Full timeKey ResponsibilitiesDirect management of a team of 8+ support engineers.Process and service improvements.Monitoring and improving day-to-day operational efficiency.Planning and some project management for software within the team.Enhancing and maintaining a best-of-class engineering team.Management of resources across teams.Requirements:Bachelor's degree in...