
Customer Excellence Associate Customer Excellence · Stockholm, Sweden
6 days ago
Is Customer Excellence only a job where you answer the phone?
Heck no We value our Customer Excellence team very highly as they are the pros of all products we offer and all user feedback that we get. We want to be approachable and easy to get in touch with. That’s why we’re always on the lookout for more user-friendly ways of communicating over chat, phone, or email. The journey only starts with Customer Excellence, but they’re also the ones who make our users stay for the full adventure.
At Lunar we are democratizing the power of money and changing the way we all bank, pay and invest. We have grown by leaps and bounds since starting out in Aarhus in 2015 and are now considered a major player in the Nordics with offices in Aarhus, Copenhagen and Stockholm as well as employees working remotely across Europe.
As we continue to scale our impact, we are looking for a Norwegian-speaking Customer Excellence Associate to help ensure and maintain the high quality and level of service that we want to deliver.
As our new Customer Excellence Associate , you will be part of our Customer Excellence team. The team currently consists of more than 100 amazing individuals working across Denmark, Sweden, and Norway — all of them focused on ensuring that our users love using Lunar — every day. To us, being Customer Obsessed is more than just a buzzword. It’s a way of working.
We welcome all to apply to this exciting and impactful role and look forward to following up with candidates who we believe are the best potential fit based on the following criteria:
- You have worked with service and sales for at least 1 year
- You're fluent in Norwegian and English
- You know how to provide excellent service — and take pride in doing so
- You can keep an overview in an ever-changing environment
- You thrive on feedback and understand the importance of both giving and receiving it
- You are a problem solver and love finding solutions
If this is you, please read on to learn more and consider applying. We look forward to hearing from you
What will you do?
- Handle inquiries from our valued customers — both written and over the phone
- Use your knowledge to assess what the individual user needs — and ensure they get it
- Help improve and optimize processes and products by providing your feedback and ideas
- Help the team to reach and improve own and common goals for service level and efficiency
- Take part in building a bank with awesome and talented people
Nice to know:
The job is located in Stockholm.
40-hour workweek.
Your shifts will be between 8.00-16.30 every weekday.
We’re looking forward to hearing from you
Check out Lunar’s careers page for information on benefits and our interview process.
Curious to know what else we’re up to? Check out our LinkedIn, Instagram, and blog for the latest and greatest
Department:
Customer Excellence
Location:
Stockholm, Sweden
Employment type:
Full-time
-
Customer Experience Specialist
6 days ago
Aarhus, Denmark Energi Danmark AS Full timeAre you ready to create an exceptional customer experience in a leading Nordic energy business – and work for a company where customer centricity is key? Energi Danmark is at the forefront of the Nordic energy trading market, bridging and servicing producers of renewable energy and large B2B consumers. We are committed to innovation and excellence,...
-
Sales Excellence Manager
6 days ago
Aarhus, Denmark LanguageWire Full timeAre you ready to transform the way we sell? Yes? You should definitely read on! The role you’ll play As a Sales Excellence Manager, you will be the driving force behind the optimization of our sales team's performance and effectiveness. You’ll lead the charge in equipping our salesforce with the tools, training, and methodologies they need to excel....
-
Aarhus, Denmark Lunar ApS Full timeAre you ready to take your legal career to the next and help us build the most innovative and compliant solutions in the banking industry? At Lunar we are democratizing the power of money and changing the way we all bank, pay, and invest. We have grown by leaps and bounds since starting in Aarhus in 2015 and are now considered a major player in the Nordics...
-
Account Executive
6 days ago
Aarhus, Denmark Lunar ApS Full timeWe've spent the last 8 years developing innovative tech and product solutions for users and businesses. Now, we're opening up our technology to allow fintechs access to local accounts and payments via modern APIs. This is Banking Services at Lunar, and we want you to be part of it! At Lunar we are democratizing the power of money and changing the way we all...
-
Customer Success Manager
2 days ago
Aarhus, Denmark Plecto ApS Full timeCustomer Success Manager Are you our next Customer Success Manager? Do you have a natural flair for Customer Care and a good understanding to develop companies in different industries, by focusing on their unique KPI’s? Then join us in building a world-class product that helps our customers succeed! At Plecto, we are on a mission to create the world’s...
-
Customer Service Assistant
3 weeks ago
Aarhus C, Denmark MSC Denmark AS Full timeAre you ready to be part of the most ambitious Customer Service department in Denmark and contribute to proactively enable and generate value directly to our customers and business? You will be joining a dedicated team, united by a real passion for exploring new ways of providing Customer Service within shipping. The team is headed by an experienced Manager...
-
Customer Service Liaison
7 days ago
Aarhus C, Aarhus Kommune, Denmark MSC Denmark AS Full timeJob OverviewMSC Denmark A/S is seeking a skilled Customer Service Liaison to join our team in Denmark.Main Responsibilities:Deliver exceptional customer service by applying industry knowledge and collaborating with the team to foster a high-performance culture.Ensure seamless coordination of bookings and related requests with MSC agents worldwide.Manage...
-
Customer Success Manager
6 days ago
Aarhus kommune, Denmark Plecto Full timeCustomer Success Manager (CSM) Are you our next Customer Success Manager? Do you have a natural flair for Customer Care and a good understanding to develop companies in different industries, by focusing on their unique KPI’s? Then join us in building a world-class product that helps our customers succeed! At Plecto, we are on a mission to create the...
-
Customer Experience Implementation Manager
7 days ago
Aarhus C, Aarhus Kommune, Denmark Adversus AS Full timeCustomer Solution EngineerWe are looking for a highly skilled professional to join our Customer Experience team as a Customer Solution Engineer. As a key member of our team, you will be responsible for ensuring successful integration of our software solutions into customers' systems.About Adversus A/S:Adversus A/S is a rapidly growing SaaS company...
-
Customer Insight Specialist
6 days ago
Aarhus kommune, Denmark JYSK Full timeCompany Description Job Description Are you passionate about working with customer insights, and do you want to be part of an exciting journey where you ensure the voice of the customer across JYSK? Then you might be the new Customer Insight Specialist we are looking for! WHAT WE OFFER YOU As a Customer Insight Specialist you will help collect and analyse...
-
Vice President of Customer Success
5 days ago
Aarhus, Denmark Stibo DX Full timeStibo DX – VP Customer Success Do you want to play a key role in shaping customer success strategies in the media industry? Are you ready to lead a high-performing team while working closely with some of the world’s most prominent media enterprises? Join Stibo DX as VP Customer Success for the Rest-of-World region, where you’ll drive customer...
-
Vice President Customer Success
6 days ago
Aarhus, Denmark Stibo DX AS Full timeDo you want to play a key role in shaping customer success strategies in the media industry? Are you ready to lead a high-performing team while working closely with some of the world’s most prominent media enterprises? Join Stibo DX as VP Customer Success for the Rest-of-World region, where you’ll drive customer satisfaction, loyalty, and revenue growth...
-
DACH Customer Sales Service
3 weeks ago
Aarhus, Denmark Design Eyewear Group International AS Full timeWho are we? At Design Eyewear Group we design, develop and market iconic eyewear brands, which are sold world-wide. Great design is what defines our brands and is the heart of our business. Our work environment is informal, international, and diverse, with daily contact to customers and highly skilled colleagues. We have offices in Aarhus (Denmark), Paris...
-
Commercial Customer Contract Manager
6 days ago
Aarhus, Denmark Vestas Full timeAre you experienced with complex service contracts and communication with customers? Are you a good communicator who can manage stakeholders and come up with beneficials solutions for both parties? Then we might have the position for you! Service > Service Offshore > Customer Manager Team 1 The Customer Management team is responsible for ensuring a...
-
Customer Support Advisor
2 days ago
Aarhus, Denmark Advansor Full timeRequisition ID 59687 - Posted - Dover Food Retail Customer Support Advisor for Production Company – maternity cover Advansor is looking for a Customer Support Advisor to become a part of an international team driven by finding the best customer solutions. Your role Advansor makes high-quality products and takes great pride in serving our customers...
-
Nordic Speaking IT Customer Support
6 days ago
Aarhus, Denmark Patrique Mercier Recruitment Spain Full timeNordic Speaking IT Customer Support (Remote) - Remote in Greece Patrique Mercier Recruitment ES is excited to offer a rewarding opportunity for a Nordic Speaking IT Customer Support Specialist in a remote setting in Greece! If you have a passion for helping customers and a knack for technology, this is the perfect role for you. As part of our team, you will...
-
Aarhus, Denmark AAK - Aarhuskarlshamn Full timeOur story goes back more than 150 years, to the chilly southern coast of Scandinavia. From our early success in Sweden and Denmark, we’ve grown into the world’s leading specialist producer of plant-based oils, employing more than 4,000 people across the globe. We work with our customers to make the products you love even better. The oils we produce go...
-
Customs Team Leader, Aarhus
2 days ago
Aarhus, Denmark Damco Spain SL Full timeThink Global, Work Local with Maersk Customs Service! Are you ready to be part of an organization on an industry-defining transformation journey that will change the world? Maersk, a global leader in logistics, is on a journey to transform the logistics industry and Customs Services is at the heart of this integrator strategy. With end-to-end customs...
-
Specialist Customer Relations Scandinavia
2 days ago
Aarhus, Denmark CYBEX GMBH Full timeSpecialist Customer Relations Scandinavia (m/f/d) Aarhus, DK CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats,...
-
Work in Greece
6 days ago
Aarhus, Denmark Patrique Mercier Recruitment Nordic Full timeWork in Greece - Danish Customer Support Role with fully paid Relocation Package Patrique Mercier Recruitment is excited to offer a unique opportunity for Danish speakers with a passion for customer service to work in Greece. This role involves providing exceptional customer support for a leading company within the industry, with the added benefit of a fully...