Kundeservicemedarbejder Customer Service · København, Denmark

1 week ago


Copenhagen, Copenhagen, Denmark Instabee Group Full time

Om Instabee
Instabee blev grundlagt i 2022 efter fusionen af Budbee og Instabox – to førende virksomheder inden for last-mile-levering, der tilsammen driver tre stærke forbrugerrettede brands: Budbee, Instabox og Porterbuddy (kun i Norge). Vi brænder for at forenkle måden, du sender og modtager pakker på. Med vores populære tjenester på tværs af seks europæiske lande er Instabee en seriøs udfordrer i branchen. Hos Instabee har vi altid kunden i centrum, og vi søger nu flere kundeservicemedarbejdere til vores kontor i København. Vil du være med til at skabe en serviceoplevelse i verdensklasse og sikre, at vores kunder får den bedst mulige hjælp?

Dine arbejdsopgaver som kundeservicemedarbejder hos Instabee
Som kundeservicemedarbejder hos Instabee bliver du virksomhedens ansigt og stemme udadtil. Du får en central rolle i at sikre, at vores kunder oplever en effektiv og professionel service. Dine opgaver vil bl.a. omfatte:

  1. Kommunikation med kunder via SMS, e-mail og telefon
  2. Håndtering af forskellige kundehenvendelser og supportopgaver
  3. Opbygning og vedligeholdelse af gode kunderelationer
  4. Sikre en positiv leveringsoplevelse, særligt for vores pakkeboksbrugere
  5. Support til kurerer via interne opkald

Vores åbningstider er fra kl. 09:00-22:30 på hverdage, så vi søger kandidater, der kan arbejde fleksible vagter.

Hvem er du?
Vi leder efter en engageret og serviceorienteret medarbejder, der trives i et dynamisk arbejdsmiljø. Du brænder for at finde løsninger og skabe gode kundeoplevelser. Vi ser gerne, at du har:

  1. Erfaring inden for kundeservice eller en lignende rolle
  2. Kendskab til IT-systemer og evnen til hurtigt at sætte dig ind i nye systemer
  3. Flydende dansk og engelsk, både mundtligt og skriftligt

Andet
Rekrutteringsprocessen inkluderer personlighedstests via Alva Labs.

Lyder det som noget for dig?
Send din ansøgning i dag og bliv en del af vores fantastiske kundeserviceteam

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