Customer Service Representative
5 days ago
Denne stilling kan enten være hybrid og baseret i Enschede, Holland, eller fuldt fjernarbejde og baseret i München-området eller Danmark.
Hvem Vi Søger:
Vi søger en engageret og serviceorienteret Kundeservicemedarbejder til vores team. Du vil få en central rolle i at understøtte vores eksterne kunder i EMEA-regionen, og du trives i en rolle, hvor du yder førsteklasses kundeservice og opbygger stærke kunderelationer. Som en del af vores kundeserviceteam bliver du en vigtig brik i vores virksomhed, hvor kundetilfredshed er i fokus.
Om Stillingen:
I denne rolle vil du stå for indtastning af standardordrer og yde support til interne og eksterne kunder i EMEA-regionen via e-mail og telefon. Din evne til at bevare overblikket og arbejde struktureret sikrer, at ordrer håndteres effektivt og inden for de aftalte tidsfrister.
Dine hovedopgaver omfatter:
- Kundesupport: Yd førstelinje support til kunder i EMEA-regionen via e-mail og telefon, og løs henvendelser i henhold til vores fastlagte serviceniveauer.
- Ordrehåndtering: Indtastning og opfølgning af ordrer, hvor du håndterer hver eneste henvendelse professionelt og effektivt.
- Problemhåndtering: Løs kundens spørgsmål og udfordringer hurtigt og præcist; videregiv uafklarede problemer til relevante support-specialister.
- Rapportering: Overvåg og rapportér tilbagevendende problemer til ledelsen for løbende optimering af vores processer.
Dine Kvalifikationer:
Vi leder efter en person, der:
- Har erfaring med kundeservice, gerne i en international virksomhed.
- Besidder stærke kommunikationsevner på både engelsk og evt. andre europæiske sprog.
- Arbejder struktureret, detaljeret og er god til at håndtere flere opgaver samtidig.
- Har kendskab til CRM- og ordresystemer (erfaring med SAP er et plus).
- Er en teamplayer med et højt serviceniveau og kan tilpasse sig en dynamisk arbejdsdag.
Minimum Kvalifikationer:
- Education level: MBO+ / HBO level with experience in similar function.
- Fluency in Danish, German and English is required, knowledge of Dutch is a bonus.
- Computer literate, network knowledge required.
Preferred Qualification:
- Good social and communication skills.
- Self-motivated, with high energy and an engaging level of enthusiasm.
- Able to build and maintain lasting relationships with both internal and external customers.
- Proficiency in SAP beneficial.
Why Laborie:
Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.
- Competitive salary
- Paid time off and paid volunteer time
- Health insurance group discounts
- Pension plan
- Flexible working model in an international team
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