Operations Technical Specialist

18 hours ago

Odense, Denmark Worldline Full time

Operations Technical Specialist (Fixed Term Contract)

Location: Stockholm, Sweden

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape evolution.

The Opportunity

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly skilled Tech Acquiring Specialist with a proactive demeanor, then get ready to join our company

As an Operations Tech Specialist (Acquiring Tech Support), you will get a unique opportunity to be part of the Acquiring Specialists Level 2 support team, which plays an integral role in supporting Worldline’s customers/merchants and partners.

Day-to-Day Responsibilities

  1. Investigate and resolve complex customer inquiries and issues with precision.
  2. Generate insightful data reports, analyze log files, and troubleshoot technical problems.
  3. Support our products, systems, and solutions.
  4. Drive continuous improvement in our operations, collaborating across multiple teams to enhance efficiency with customer satisfaction in mind.
  5. Take full ownership of your initiatives, seeing them through from conception to delivery.

Who Are We Looking For

People who can drive positive change, step up and show what’s next – people with passion, can-do attitude, and a hunger to learn and grow. You have a professional approach, being constructive and finding solutions in the best interest of the business. You are also:

  1. Service-minded and self-motivated, with a can-do attitude and a knack for problem-solving.
  2. Passionate about efficiency, automation, and innovation, always seeking to go beyond the obvious.
  3. Flexible and thrive in a dynamic, ever-changing environment, making you a valued team player.
  4. Technically savvy with strong customer-focus and business acumen.

What You Bring:

  1. Exceptional problem-solving, creative-thinking, and analytical skills.
  2. Skilled in databases and SQL with knowledge and understanding of Business Intelligence tools such as PowerBI or Tableau.
  3. Proficient in the use of Microsoft Office tools, primarily Excel with experience using PowerQuery.
  4. Experience in programming and working with technical products/environments.
  5. A proactive approach with strong initiative, thriving in fast-paced, high-pressure settings.
  6. Excellent interpersonal and communication skills in English.

Bonus Points For:

  1. Experience in the payment industry or regulated businesses.
  2. Familiarity with Atlassian tools like Confluence and JIRA.

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude, and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With our empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com.

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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