Technical Customer Success Expert

4 days ago


Odense, Odense Kommune, Denmark Colourbox GmbH Full time

Skyfish, a leading SaaS provider, is looking for an experienced Customer Success Specialist with a technical mindset to join our team in Odense. We serve over 500 clients across North Europe and offer comprehensive image solutions.

About the Role

We are seeking a dedicated professional who can deliver exceptional customer experiences, thrive in a fast-paced environment, and possess strong problem-solving skills and experience with technical products.

The ideal candidate has:

  • A proven track record of building and maintaining strong customer relationships.
  • Excellent communication and presentation skills in Danish and English.
  • An understanding of technical products, particularly SaaS, with proficiency in relevant technologies and frameworks.
  • Experience working independently and collaboratively in a team environment.

Key Responsibilities:

  • Maintain and grow MRR for Skyfish customers.
  • Be responsible for maintaining the amount of Skyfish customers.
  • Work closely with the Colourbox counterpart.
  • Develop strong customer relationships to understand needs, goals, and challenges.
  • Act as the primary point of contact for customer inquiries.
  • Proactively engage with customers to ensure maximum value from our products/services.
  • Collaborate with internal teams to address customer needs and drive solutions.
  • Identify opportunities for upselling or cross-selling additional features/services to existing customers.
  • Monitor customer metrics to identify potential churn risks and take proactive measures to mitigate them.
  • Provide product demonstrations, training sessions, and ongoing support.
  • Ensure internal training of Skyfish to colleagues.

Compensation: The estimated salary for this position is around €50,000 - €60,000 per year, depending on qualifications and experience.

If you have any questions, please contact our Chief Sales Officer at Shinta Darling.



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