Technical Customer Success Specialist

2 months ago

Odense, Denmark Colourbox GmbH Full time

Skyfish is a premier SaaS provider serving over 500 clients, including leading companies in North Europe. We offer comprehensive image solutions, empowering organizations to manage and share images across platforms. Our dedicated teams collaborate closely with our expert developers to deliver value, stability, and security in a professional cloud-based solution.

Who Are We Looking For?

We're seeking a dedicated, experienced Customer Success Specialist with a technical mindset to join us. If you're passionate about delivering exceptional customer experiences, thriving in a fast-paced environment, and having a solid aptitude for problem-solving and experience with technical products, then our team and a pleasant office in Odense are waiting for you

You Have:

  • Years of experience in customer success, account management, or similar roles.
  • Proven track record of building and maintaining strong customer relationships with a strong sense of responsibility for the product and customers.
  • Strong written and oral Danish and English proficiency, with excellent communication and presentation skills.
  • An understanding of technical products, particularly SaaS , with proficiency in relevant technologies and frameworks.
  • Experience in working independently and collaboratively in a team environment.
  • The capability to proactively pursue positive customer feedback, testimonials, and referrals due to exceeded satisfaction.
  • A Bachelor's degree is preferred.

You will:

  • Maintain and grow MRR for Skyfish customers.
  • Be responsible for maintaining the amount of Skyfish customers.
  • Work closely with your counterpart who manages Colourbox.
  • Develop strong customer relationships to understand needs, goals, and challenges.
  • Act as the primary point of contact for customer inquiries.
  • Proactively engage with customers to ensure maximum value from our products/services.
  • Collaborate with internal teams, including sales, product development, and support, to address customer needs and drive solutions.
  • Identify opportunities for upselling or cross-selling additional features/services to existing customers.
  • Monitor customer metrics to identify potential churn risks and take proactive measures to mitigate them.
  • Provide product demonstrations, training sessions, and ongoing support.
  • Ensure internal training of Skyfish to colleagues.

Join Us:

Apply via LinkedIn or send a brief, engaging email with your LinkedIn profile or CV to .

If you have any questions, please contact our Chief Sales Officer, Shinta Darling, at .

Join our team and help us empower our customers to achieve their goals and drive success We look forward to welcoming you aboard.

--

All inquiries are treated confidentially.

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