Technical Customer Success Professional

4 days ago


Odense, Odense Kommune, Denmark Colourbox GmbH Full time
Job Description

We are seeking a dedicated and experienced Customer Success Specialist with a technical mindset to join our team at Skyfish.

The ideal candidate will have a strong understanding of technical products, particularly SaaS, and excellent communication and presentation skills in Danish and English.

  • Maintain and grow monthly recurring revenue (MRR) for Skyfish customers.
  • Be responsible for maintaining the customer base and working closely with the counterpart managing Colourbox.
  • Develop strong customer relationships to understand needs, goals, and challenges.
  • Act as the primary point of contact for customer inquiries and proactively engage with customers to ensure maximum value from our products/services.
Requirements
  • Years of experience in customer success, account management, or similar roles.
  • Proven track record of building and maintaining strong customer relationships.
  • Strong written and oral proficiency in Danish and English, with excellent communication and presentation skills.
  • An understanding of technical products, particularly SaaS, with proficiency in relevant technologies and frameworks.
  • Experience in working independently and collaboratively in a team environment.
What We Offer
  • A competitive salary of approximately 95,000 - 105,000 DKK per year, depending on experience.
  • A dynamic and fast-paced work environment with opportunities for growth and development.
  • The chance to work with a leading SaaS provider serving over 500 clients, including leading companies in North Europe.


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