Current jobs related to Associate Customer Success Manager, SMB, DACH - Copenhagen, Copenhagen - Trustpilot

  • Customer Success Manager – DACH Markets

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Impero Full time

    About the jobAre you a customer success professional with a focus on building relationships with customers? Would you like to join a fast-growing scale-up company with the vision of building trust and transparency between people, institutions, and companies?Who are we looking for?The Customer Success Manager at Impero is seen as the face of the organization...

  • Associate Customer Success Manager, SMB, Benelux

    6 days ago

    Copenhagen, Copenhagen, Denmark Trustpilot Full time

    Associate Customer Success Manager, SMB, Benelux Trustpilot Copenhagen, Capital Region of Denmark, Denmark 4 days ago Be among the first 25 applicants Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there's still an exciting journey ahead. Join us at the heart of...

  • Global Customer Success Leader

    7 days ago

    Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full time

    Job OverviewWe are seeking a Global Customer Success Leader to join our team. In this role, you will be responsible for driving customer success and business growth in the DACH region and other European countries.You will work closely with cross-functional internal teams to enhance the customer experience and ensure customer satisfaction. With a strong focus...

  • Customer Success Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark Conference Manager Full time

    About the roleWe're looking for a Danish/German speaking Customer Success Manager to join our growing team. You will either work from our HQ in Virum, Denmark or from our brand new office in Munich.You will be one of the heroes of Conference Manager whose finest job it is to help our customers succeed with planning their events, conferences, and fairs in the...

  • Customer Success Associate

    2 days ago

    Copenhagen, Copenhagen, Denmark The HubDanske Bank Part time

    About 'All Gravy'The next generation of employees are used to apps like Instagram, TikTok and Spotify in their personal life - but when they go to work at a restaurant chain or retail store, they're met with software created before they were born.We are modernising the tools for frontline employees and transforming the experience into one that is engaging...

  • Customer Success Associate

    2 days ago

    Copenhagen, Copenhagen, Denmark The HubDanske Bank Full time

    About 'All Gravy'The next generation of employees are used to apps like Instagram, TikTok and Spotify in their personal life - but when they go to work at a restaurant chain or retail store, they're met with software created before they were born.We are modernising the tools for frontline employees and transforming the experience into one that is engaging...

  • Customer Success Associate

    4 days ago

    Copenhagen, Copenhagen, Denmark K3 Business Technologies Group Full time

    K3 is a leading global supplier of integrated business systems to retailers, manufacturers and distributors. We have over 25 years' experience of delivering award winning solutions for more than 3,000 customers across 20 countries. Our success is built upon world class software, tailored by our industry expertise and delivered by our world class service. To...

  • Customer Success Associate

    3 days ago

    Copenhagen, Copenhagen, Denmark K3 Business Technologies Group Full time

    K3 is a leading global supplier of integrated business systems to retailers, manufacturers and distributors. We have over 25 years' experience of delivering award winning solutions for more than 3,000 customers across 20 countries. Our success is built upon world class software, tailored by our industry expertise and delivered by our world class service. To...

  • Associate Customer Success Manager

    6 days ago

    Copenhagen, Copenhagen, Denmark Trustpilot Full time

    Associate Customer Success Manager - Denmark Trustpilot Copenhagen, Capital Region of Denmark, Denmark Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there's still an exciting journey ahead. Join us at the heart of trust. Overview We are part of an exploding...

  • Associate Customer Success Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark Trustpilot, Inc. Full time

    Associate Customer Success Manager - DenmarkOur vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there's still an exciting journey ahead. Join us at the heart of trust.OverviewWe are part of an exploding industry where we have conquered the global market and we're now...

  • Danish Customer Success Manager

    9 hours ago

    Copenhagen, Copenhagen, Denmark Hello Retail ApS Full time

    Danish Customer Success ManagerSalesFull timeCopenhagen HQWe want youIntroductionHello Retail is growing rapidly – and we are looking for a Danish speaking Ecommerce Specialist to be part of our future Customer Success team. Are you a fast learner, good with people, interested in E-commerce, and looking to develop your negotiation and value-based sales &...

  • Customer Success Associate

    3 days ago

    Copenhagen, Copenhagen, Denmark K3 Business Technologies Group Full time

    K3 Business Technologies Group is a leading global supplier of integrated business systems to retailers, manufacturers and distributors.Our ExpertiseWe have over 25 years' experience of delivering award-winning solutions for more than 3,000 customers across 20 countries. Our success is built upon world-class software, tailored by our industry expertise and...

  • Customer Success Manager

    2 days ago

    Copenhagen, Copenhagen, Denmark Trustpilot AS Full time

    Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there's still an exciting journey ahead. Join us at the heart of trust.Overview We are part of an exploding industry where we have conquered the global market and we're now growing our team in Copenhagen. We are...

  • Customer Success Leader

    2 days ago

    Copenhagen, Copenhagen, Denmark Trustpilot AS Full time

    About the RoleTrustpilot A/S is seeking a highly skilled Customer Success Leader to join our team in Copenhagen. As a Customer Success Leader, you will play a crucial role in ensuring the retention of our Medium and Strategic accounts for the Danish markets.You will act as a trusted advisor, developing long-term relationships and success plans for customers,...

  • Senior Strategic Customer Success Manager

    5 days ago

    Copenhagen, Copenhagen, Denmark Monta ApS Full time

    Monta is looking for dynamic professionals, trailblazers who will be part of accelerating our reach in the SaaS realm and EV charging industry. Apply for this job We usually respond within two weeksDo you want to help the world EV better?We're looking for talented Senior Strategic Customer Success Manager to join our Customer Success team.Who are we?We are...

  • Senior Customer Success Expert

    5 days ago

    Copenhagen, Copenhagen, Denmark Monta ApS Full time

    About Monta ApSWe're a forward-thinking company that's passionate about making EV charging simple, accessible, and reliable for everyone. Our technology is compatible with all charge point brands, providing a tailored software solution for all things EV.We're committed to tackling the complexities of the ecosystem in a truly technological way, providing a...

  • SMB Product Strategy Director

    5 days ago

    Copenhagen, Copenhagen, Denmark e-conomic Danmark Full time

    What We're Looking ForWe imagine you possess most of the following skills:Naturally takes the lead with an entrepreneurial mindset, ready to adapt and learn from customer feedback.Execution-focused, with a knack for delivering real value for our customers and company growth.Possess a deep understanding of larger SMBs needs, with industry knowledge...

  • Enterprise SMB Accounts Executive

    3 days ago

    Copenhagen, Copenhagen, Denmark Apple Full time

    Copenhagen, Copenhagen, DenmarkSales and Business DevelopmentSummaryPosted: Jul 11, 2024Weekly Hours: 37.5Role Number:200534764The people here at Apple don't just create products — they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through...

  • Customer Success Manager

    20 hours ago

    Copenhagen, Copenhagen, Denmark Amazon Full time

    Customer Success ManagerWe are looking for a Customer Success Manager to be the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team.The ideal candidate will have experience in operational services or support environment and experience engaging management stakeholders on technical, operational or...

  • Customer Success Professional

    4 days ago

    Copenhagen, Copenhagen, Denmark K3 Business Technologies Group Full time

    About the RoleWe are seeking a highly skilled Customer Success Associate to join our team at K3 Business Technologies Group. As a key point of contact for our clients, you will be responsible for maintaining strong relationships and delivering exceptional customer service.Key ResponsibilitiesServe as a Key Point of Contact: Provide timely and effective...

Associate Customer Success Manager, SMB, DACH

1 week ago

Copenhagen, Copenhagen, Denmark Trustpilot Full time
Associate Customer Success Manager, SMB, DACH

Trustpilot Copenhagen, Capital Region of Denmark, Denmark

2 days ago Be among the first 25 applicants

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there's still an exciting journey ahead. Join us at the heart of trust.

Overview
We are part of an exploding industry where we have conquered the global market and we're now growing our team in Copenhagen. As part of our Customer Success team, you'll play a pivotal role in ensuring that people around the world continue to see Trustpilot everywhere

You will be responsible for the retention of a large portfolio of small business customers, acting as a Trusted Advisor, advocating for our clients needs and ensuring growth within your portfolio.

We are very proud to be one of the most viewed websites in the world and our customers partner with us to help them to become better, to be seen more and to sell more.

What You'll Be Doing

  • Maintain and secure the renewal rates of your clients from the DACH markets.
  • Manage and administrate your own portfolio of contract renewals for around 300 clients, made up of small businesses in various industries.
  • Search for and identify growth opportunities as well as dealing with inbound enquiries from your portfolio.
  • Be supported by and help us to develop automated processes and marketing campaigns.
  • Contribute to developing this role which is the first of its kind in our department.
  • Become the expert on our low / tech touch client segment.
  • Work to build a healthy customer portfolio with low churn rate.

Who You Are

  • Fluent in German and English.
  • You ideally have some account management, sales or customer support experience.
  • A plus if you already have demonstrated experience with subscription based, renewal license models.
  • Ability to manage large portfolio & administration tasks.
  • Deep passion and understanding for processes & systems.
  • Good communication and negotiation skills.
  • Adept of delivering best customer service in a fast paced environment.
  • A good understanding of digital advertising/search marketing industry – preferred.

What's In It For You

  • A range of flexible working options to dedicate time to what matters to you.
  • Competitive compensation package + bonus.
  • 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated).
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  • Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
  • Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health.
  • Paid parental leave.
  • Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go.
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
  • Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms.
  • Employee discounts to restaurants and shops.

Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you

About Us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 320 million reviews and 70 million monthly active users across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh –– it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Other
  • Industries: Technology, Information and Internet
#J-18808-Ljbffr