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Client Services Director

3 months ago

København, Denmark Strøm Works Full time

We are looking for a Client Services Director to help our customers grow with digital

strom.works is based on the notion that digital success is found in the synergy of service design, strategy, and innovative application of technology.

We’re a digital transformation studio, consulting and executing digital excellence strategies that enhance the consumer path for our clients – from e-commerce experiences to mobile apps, corporate sites, and creative online identities.

We design, tinker, and build because we can’t help ourselves, thus we create and build our own products, such as TrueTwins - a blockchain-based platform for sustainability, authenticity, and transparency; Ree, a fashion resale platform; or Bridge, a full-circle solution for tradeshows.

As a Client Services Director you:
  1. Know how to convey complex solutions in an understandable and elegant way to clients.
  2. Know how to structure and deliver successful projects from A-Z and have experience with and opinions about modern project management software tools.
  3. Know how to become the client's advocate and assist them in reaching their goals.
  4. Have excellent client-facing and internal communication skills.
  5. Have excellent written and verbal communication skills.
  6. Have solid organizational skills including attention to detail and multitasking skills.
  7. Have a solid sales track record and know how to upsell solutions.
  8. Work independently with a high level of dedication.
Responsibilities:
  1. A dedicated portfolio of clients.
  2. New business in collaboration with management.
  3. Coordinating internal teams for the flawless execution of multiple projects.
  4. Ensuring all projects are delivered on-time, within scope, and within budget.
  5. Clarifying project scope details and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.
  6. Ensuring resource availability and allocation.
  7. Developing a detailed project plan to monitor and track progress.
About the position:

This is a full-time (37-40 hour per week) position, with flexible work hours and remote work options.

We are committed to working at a sustainable and healthy pace, and we believe 6-8 hours is more than enough time to get a solid day's work done.

We’re also committed to building a diverse team, and all qualified applicants will receive consideration for a position without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. At our core, we believe deeply in diversity, inclusiveness, and acceptance as all being key parts of a healthy team.

What you get:
  1. Remote options and flexible working hours.
  2. Laptop, mouse, keyboard, monitor.
  3. Company retreats, Friday bars, monthly events, and many other activities.
  4. Unlimited PTO and flexible working space.

If you like what you've read, please send your CV across to for the opportunity to apply and discuss the role in more detail.

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