Solution Success Lead

4 days ago

København, Denmark RELEX Solutions Full time

RELEX Solutions create cutting-edge supply chain and retail planning software. Within our unified platform, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.

Do you want to join a team of talented colleagues where everyone’s input is valued? We believe in transparency and using common sense; putting an end to stupid things and treating your colleagues as your friends are some of our Company core values. We are serious about what we do, but do not take ourselves too seriously. We get excited when facing new challenges where we can put our skills to test, but make sure to have fun whilst doing so. If you thrive when building excellent customer relationships, ensuring customer satisfaction and developing outstanding planning processes within retail – we give you the opportunity to experience all this and more.

We are now looking for a Solution Success Lead to join our Customer Success team in Sweden, Norway or Denmark

As a Solution Success Lead in the Customer Success team your primary responsibility is to support RELEX growth targets by working closely with Customer Success Managers (CSMs). While this role is based in Scandinavia and will primarily support Customer Success in the region, it is a global role—meaning you will also engage with other regions as needed.

The role focuses on acting as a strategic advisor to our CSMs and customers, leveraging your expertise in retail, supply chain, and RELEX solutions . You will build a deep understanding of customer processes, strategic goals, and pain points to ensure we align the right solutions with the right business challenges , driving measurable value and increasing the sales pipeline within our existing customer base.

This dynamic role involves collaboration across multiple business areas, including Product Teams , Presales , Presales Analytics , and Operations , ensuring a seamless and value-driven customer experience. You will cover all RELEX solution areas.

Key responsibilities:

  • Strategic Advisory: Serve as a trusted advisor to both CSMs and customers, leveraging RELEX solutions to address customer challenges and deliver measurable value and return on investment.
  • Pipeline Growth: Identify and cultivate commercial opportunities within existing accounts by addressing key business pain points with RELEX solutions, driving sales pipeline expansion and contributing to RELEX’s growth.
  • Cross-functional Collaboration: Work with multiple internal teams to tailor solutions to customer needs and deliver impactful results.
  • Customer & Colleague Engagement: Develop and nurture strong relationships with customers and internal stakeholders, ensuring alignment between customer processes and RELEX’s solution proposition.
  • Global Impact: Contribute to customer success initiatives, sharing expertise and insights globally.

What We’re Looking For

Experience:

  • Retail or CPG Background: At least 5 years of experience in retail or consumer packaged goods (CPG), preferably in supply chain or related field.
  • Operational experience working for a retailer, wholesale or CPG company is desirable.
  • Supply Chain Expertise: Strong understanding of end-to-end supply chain processes, including demand planning, space and assortment optimization, price & promotions & CPG.
  • Hands-on experience with RELEX solutions or comparable systems is a strong advantage.
  • Commercial Acumen: Proven track record on delivering customer value and supporting revenue growth.

Skills:

  • Solution Expertise: Familiarity with RELEX solutions or comparable systems.
  • Pipeline Development: Skilled at identifying and developing commercial opportunities to expand the sales pipeline within existing accounts.
  • Strong Communication: Ability to articulate complex solutions in a way that resonates with diverse stakeholders.
  • Customer & Stakeholder Engagement: Proven ability to build and maintain relationships with both customers and internal teams to drive alignment and success.
  • Cross-Functional Collaboration: Experience working across various teams such as Customer Success, Product, Presales, and Operations to deliver impactful outcomes.

Mindset:

  • Customer-Focused: Always prioritize customer needs and deliver value that aligns with their goals.
  • Proactive: Take initiative, own tasks, and solve problems independently.
  • Strategic Thinker: Focus on big-picture outcomes and align efforts with long-term business growth.
  • Collaborative: Work effectively with others across teams and regions to achieve shared goals.
  • Adaptable: Stay flexible and handle changing priorities or challenges with ease.
  • Curious: Always eager to learn, improve, and find innovative solutions.

What We Offer You:

  • A chance to make a real impact by helping retailers and brands optimize their operations and achieve their business goals.
  • Opportunities for career growth, professional development, and cross-team collaboration in a dynamic, tech-driven environment.
  • A flexible and supportive work environment, encouraging genuine work-life balance.

Are you the one we’re looking for? Apply today and become RELEX
We’re on a journey with our pioneering technology and exciting growth, which is why we celebrate diversity and are committed to creating an inclusive environment for everyone. We can’t wait to see what challenges you’ll overcome and what problems you’ll solve. Join us and work with the best. Be curious. Be RELEX You can apply by sending your cover letter and resume through the application form as soon as possible. If you have questions, our Head of Customer Solution Success Wesley Dixon is happy to answer them by email (wesley.dixon(at)relexsolutions.com).

#J-18808-Ljbffr

  • Solution Advisor Associate

    4 months ago

    København, Denmark SAP SE Full time

    Solution Advisor Associate - SAP Academy for Customer Success - Denmark (Hybrid) At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your...

  • Solution Advisor Associate

    4 months ago

    København, Denmark SAP Danmark Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Enterprise Customer Success Manager

    4 weeks ago

    København, Denmark SameSystem is PLC Full time

    Are you ready to lead, inspire, and drive success for some of Europe’s largest retail and hospitality brands? At SameSystem, we empower companies like Bestseller, Normal, and Matas to optimise their operations daily with cutting-edge AI-driven Workforce Management Solutions. We’re looking for a dynamic Enterprise Customer Success Manager who thrives on...

  • Lead Architect, ERP

    4 months ago

    København, Denmark Pandora AS Full time

    Lead Architect, ERP & SAP Solutions City: Copenhagen V Country/Region: DK Application Deadline: 30/08/24 Do you want to be a part of the world’s leading jewellery company while putting your experience in technology into use? If yes, then we might have an exciting opportunity for you! You will be part of an exciting digital & tech area and work in an...

  • Senior Customer Success Manager

    4 weeks ago

    København, Denmark Avallone.io Full time

    Intro Are you ready to make an impact at a fast-paced SaaS startup transforming the FinTech + RegTech space? We’re seeking a Senior Customer Success Manager to own strategic customer relationships, lead complex implementations + shape the future of our Customer Success team. In this role, you’ll thrive in a dynamic environment, working closely with...

  • z Solutions Architect

    4 months ago

    København, Denmark IBM Full time

    Introduction Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time...

  • z Solutions Architect

    4 months ago

    København, Denmark IBM Client Innovation Center Full time

    Introduction Joining the IBM Technology Expert Labs teams means you’ll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you’ll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the...

  • Customer Success Manager

    2 weeks ago

    København, Denmark AVEVA Denmark Full time

    Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle...

  • Marketing Consultant

    6 days ago

    København, Denmark APPETITE FOR SUCCESS LIMITED Full time

    Unlock Your Potential: Join a Leading Global Online Organization - Flexibility and Freedom Are you seeking an opportunity to earn that offers freedom, flexibility, and the ideal life/work balance? Ready to break free from the 'norm' and discover a more fulfilling way to live and work? We are a fast-growing global company in the $40 billion Personal...

  • Solution Sales Director, Low Code Platform Solutions

    4 days ago

    København, Denmark Servicenow Full time

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Kinaxis Solution Architect

    3 weeks ago

    København, Denmark Cognizant Full time

    Title: Kinaxis Solution Architect Permanent Employment Summary of the position Minimum 10 years of experience in Supply Chain Planning domain and good knowledge on advantages of concurrent planning system and Rapid Response. Provide technical and thought leadership to help customers realize transformation goals. Perform requirements analysis, discovery,...

  • Senior Customer Success Manager

    4 months ago

    København, Denmark Templafy ApS Full time

    About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, IKEA, BDO and...

  • Senior Customer Success Manager

    4 months ago

    København, Denmark Templafy Full time

    Copenhagen About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG,...

  • Kinaxis Sr. Solution Consultant

    3 weeks ago

    København, Denmark Cognizant Full time

    Title: Kinaxis Sr. Solution Consultant Permanent Employment Summary of the Position Kinaxis-Demand Planning Responsible for developing Detailed design. Create Functional Specification document. Configure Kinaxis-Supply Demand Balancing deployment based on solution design. Create UI objects, calendars, hierarchies, worksheets, measures, searches, etc....

  • Solution Consultant

    3 months ago

    København, Denmark Vml Map Full time

    Are you a marketing technology enthusiast who thrives at the intersection of technology and business? Do you possess the ability to dive into the complexities of marketing platforms while effortlessly communicating their value to a room full of executives? Are you a trusted advisor, a skilled presenter, and a passionate advocate for innovation in the MarTech...

  • Wastewater Lead

    2 weeks ago

    København, Denmark Sigma Earth Full time

    Key Responsibilities: Manage and oversee all phases of project planning, execution, and closeout to ensure projects are delivered on scope, on schedule, and within budget, in line with contractual requirements and established project delivery processes. Support Jacobs’ One Water initiative, with a focus on Water Resource Recovery Solutions for the Americas...

  • Account Executive, Mono Solutions

    1 week ago

    København, Denmark Brinch & Partners Full time

    Account Executive Mono Solutions is looking for a talented Account Executive to join our team in Copenhagen and our growing business, serving thousands of websites across 30+ markets. About the Job: The ideal candidate will be an experienced sales profile with proven experience in B2B SaaS enterprise sales. The Account Executive will identify and qualify...

  • Customer Success Manager

    1 month ago

    København, Denmark TimeLog AS Full time

    Ready to Make a Real Impact? If you thrive on building relationships, driving customer success, and crafting seamless upsell journeys, we’ve got the role for you! Imagine a dynamic day filled with customer engagement, growth opportunities, and empowering customers with tools that elevate their journey. About the Position: As a Customer Success Manager ,...

  • Head of Customer Success to Hobbii Customer Success · Copenhagen

    4 days ago

    København, Denmark Hobbii Full time

    Lead our awesome Customer Success Team at one of Denmark’s coolest e-commerce companies Are you ready to lead and develop our customer success department, which is a smooth and high-performing operation, yet still holds so much potential and ambition? In this role, you will be responsible for the constant pursuit of fostering a customer-centric culture...

  • Senior Solution Consultant

    3 weeks ago

    København, Denmark VML MAP Full time

    Are you a marketing technology leader who thrives at the intersection of technology and business? Do you possess the ability to dive into the complexities of marketing platforms while effortlessly communicating their value to a room full of executives? Are you a trusted advisor, a skilled presenter, and a passionate advocate for innovation in the MarTech...