Customer Success Manager

5 days ago

København, Denmark AVEVA Denmark Full time

Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.

With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.

We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.

Would you like to advise our customers about the use of ICT and BIM tools in construction? Are you motivated by customer interaction and improving collaboration in the construction industry? Then you might be our new Customer Success Manager.

Organizationally, you will be part of our Customer Success department which belongs to Operations. Here, we are responsible for ensuring happy and satisfied customers. We advise them about using our digital platform and help them achieve maximum value.

Exciting tasks await you

As a Customer Success Manager, you will advise our customers on processes and collaboration in the construction industry through the use of digital ICT tools.
Customer Success is a department at the heart of the organization, responsible for both onboarding new customers and collaborating with existing ones.

We prioritize being proactive in advising and following up with our customers. This enables us to help streamline and optimize their processes and workflows, ensuring that our customers achieve maximum value from their collaboration with us.

You will manage your own customer portfolio, where you will be responsible for advising, training, and assisting with the startup and follow up on the projects, among other tasks. Your dialogue with customers - whether through online meetings, phone calls, or on-site visits - will therefore be a significant part of your workday.

About you

  • You have a higher education and/or 2-5 years of work experience within construction, e.g., as a building constructor, structural engineer, or similar.
  • You have experience with digital products, solutions for the professional construction, as well as ICT, BIM, and VDC.
  • You thrive on being proactive and are excited by a high degree of customer interaction, whether by phone, video meetings, or on-site visits to customers.
  • You have experience with teaching, training, or onboarding others and are motivated by this.
  • You have a solid business understanding.
  • You are an excellent communicator and can tailor your communication to the recipient, orally and in writing both in Danish and English.

Motivated By Our Values & Vision, We Are Driving The Digital Transformation Of Our Customers - For a More Digital, Efficient And Sustainable Engineering And Construction Industry. “Building Better Together” Is More Than Just a Slogan For Us. Because Alongside Our Customers, You Are The Priority. Enabling You To Fully Develop Your Passion For Your Tasks, we Support You with:

  • A structured start: individual onboarding, organized networking
  • Goodies like: attractive compensation package based on qualifications including pension scheme and health insurance, Company Share Ownership Program (WESOP), Voluntary benefits/ amenities such as lunch buffets, snacks, company breakfasts, ... After Work Activities (e.g. Wine tastings, yearly Events,…) or challenging your colleagues in table football; unfortunately, we can’t guarantee, that you will win ;)
  • A modern working model: trust-based working hours, flexible working hours, possibility of hybrid working - so you have time to pick up your kids, get a new hairstyle, do bench press or whatever you like to do
  • Career development/ prospects: Team or role-based development/ training, individual development/ training, national and international career prospects within the RIB Group or Schneider Electric group.

RIB may require all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

RIB is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join RIB to create the transformative technology that enables our customers to build a better world.

Building Better Together About Us #J-18808-Ljbffr

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