Senior Customer Success Manager

4 days ago


København, Denmark Avallone.io Full time

Intro

Are you ready to make an impact at a fast-paced SaaS startup transforming the FinTech + RegTech space? We’re seeking a Senior Customer Success Manager to own strategic customer relationships, lead complex implementations + shape the future of our Customer Success team.

In this role, you’ll thrive in a dynamic environment, working closely with enterprise customers to ensure seamless onboarding, foster strong relationships + help them maximize the value of Avallone’s solutions. You’ll use your experience from e.g., a large(r) organization to also design + optimize our customer success processes - bringing structure + fresh ideas to our growing team.

Roles + Responsibilities

  • Lead onboarding + implementation for enterprise customers, including technical integrations like APIs, with tailored project plans that align with customer goals.

  • Manage internal + external stakeholders, collaborating with IT teams, project managers, executives + Avallone’s Product, Sales, Engineering + Financial Crime Prevention teams.

  • Act as a trusted advisor, guiding customers on best practices + supporting their success with Avallone’s platform.

  • Advocate for customers by sharing feedback with internal teams + influencing our product roadmap.

  • Analyze outcomes, improve processes + develop SOPs + templates to enhance our Customer Success function.

Ready to help drive success for our customers + shape the future of Customer Success at Avallone? Let’s connect

Requirements

  • 5+ years of experience in customer success or project management within SaaS, with expertise in financial crime prevention + strong stakeholder management.

  • Exceptional communication skills, adept at engaging with stakeholders from IT teams to C-suite executives.

  • Strong presentation skills with the ability to simplify complex concepts into clear, compelling slides.

  • Customer-focused, empathetic + skilled at solving pain points.

  • Strategic thinker with hands-on execution to achieve goals.

  • Thrives in fast-paced environments with shifting priorities.

  • Experience managing renewals + driving account growth.

  • Curious, driven + quick to learn.

  • Team player with a proactive attitude.

  • Fluent in spoken + written English.

Bonus points

  • Experience with RegTech / FinTech SaaS software.

  • Knowledge of compliance / financial crime prevention.

  • Worked within CS at successfully scaled start-up(s) (from small to large CS teams).

  • Technical know-how with integrations + APIs.

  • Fluency in additional European languages.

Why Avallone?

At Avallone, we’re on a mission to help businesses tackle financial crime + simplify compliance. Join a passionate team, work with leading enterprises across Europe + shape the future of Customer Success at a fast-growing, venture-backed startup.

Ready to make an impact? Apply now at Avallone

#J-18808-Ljbffr

  • København, Denmark Templafy ApS Full time

    About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, IKEA, BDO and...


  • København, Denmark Templafy Full time

    Copenhagen About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG,...


  • København, Denmark GAN Integrity Solutions Full time

    Customer Success Manager We are looking for a strong team player who thrives in a fast-paced, innovative working environment and is passionate about customer happiness. We need someone who is excited about building great customer relationships, and who will have a meaningful impact on the growth of our business. In this role, you will: Own the commercial...


  • København, Denmark Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...


  • København, Denmark GTT Communications, Inc. Full time

    GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of...


  • København, Denmark TimeLog AS Full time

    Ready to Make a Real Impact? If you thrive on building relationships, driving customer success, and crafting seamless upsell journeys, we’ve got the role for you! Imagine a dynamic day filled with customer engagement, growth opportunities, and empowering customers with tools that elevate their journey. About the Position: As a Customer Success Manager ,...


  • København, Denmark SameSystem is PLC Full time

    Are you ready to lead, inspire, and drive success for some of Europe’s largest retail and hospitality brands? At SameSystem, we empower companies like Bestseller, Normal, and Matas to optimise their operations daily with cutting-edge AI-driven Workforce Management Solutions. We’re looking for a dynamic Enterprise Customer Success Manager who thrives on...


  • København, Denmark SAP Danmark Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • København, Denmark LokalNyt Odense Full time

    Bliv en del af flokken og vær med til at ændre måden virksomheder håndterer udgifter på! Som Customer Success Manager i Wolfpack bliver du en nøgleperson i et über-ambitiøs startup, med et skarpt senior-team og founders der har gjort det før. Wolfpack’s CEO, Werner Valeur, har 6 exits bag sig. Skal du være en del af det 7.? Hvad er Wolfpack? De...


  • København, Denmark The HubDanske Bank Full time

    Vær med til at skabe en kæmpe succes i Microsoft økosystemet med partnere der er brandvarme på at få ESG ud hos virksomhederne i Skandinavien. Marked: AI, ESG, SaaS, ERP, Skandinavien Lokation: København, Danmark Sprog : Dansk/Engelsk Type: Fuldtid Om BeWo: BeWo (BetterWorld) er en SaaS startup, der har udviklet en AI-drevet platform til at hjælpe...


  • København, Denmark SAP SE Full time

    Enterprise Customer Success Manager, Nordics At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of...


  • København, Denmark Trustpilot AS Full time

    Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust. Overview We are part of an exploding industry where we have conquered the global market and we're now growing our team in Copenhagen. We are...


  • København, Denmark Dixa Full time

    Permanent employee, Full-time · USA - remote Your mission As a Customer Success Manager, you will play a key role in ensuring the satisfaction, retention, and success of Dixa’s customers portfolio. You will serve as the primary point of contact for our clients, advocating for their needs within the organization and fostering long-term relationships. Your...


  • København, Denmark Hello Retail ApS Full time

    Danish Customer Success Manager Sales Full time Copenhagen HQ We want you Introduction Hello Retail is growing rapidly – and we are looking for a Danish speaking Ecommerce Specialist to be part of our future Customer Success team. Are you a fast learner, good with people, interested in E-commerce, and looking to develop your negotiation and value-based...


  • København, Denmark Dalux Full time

    Først, hvem er Dalux? Dalux er en innovativ ConTech-virksomhed dedikeret til at skubbe grænserne for, hvordan teknologi kan sikre en smartere og mere effektiv bygge- og driftsbranchen. Vi tilbyder i dag vores brugervenlige digitale værktøjer og BIM-teknologi (3D-informationsmodeller) til entreprenører, bygherrer og rådgivere i mere end 170 lande. Men...


  • København, Denmark Trustpilot AS Full time

    Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust. We are part of an exploding industry where we have conquered the global market and now due to expansion we are looking for a Customer Success...


  • København, Denmark Trustpilot, Inc. Full time

    Associate Customer Success Manager (French Market) Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust. We are part of an exploding industry where we have conquered the global market and now due to...


  • København, Denmark Amazon Full time

    Senior Customer Solutions Manager, AGS EMEA, Europe North, CSM Job ID: 2809094 | AWS EMEA Sarl (Norway Branch) - I10 As an Amazon Web Services (AWS) Senior Customer Solutions Manager, you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position, you will...


  • København, Denmark Secomea Inc. Full time

    In this role, you will play a key part in driving our mission to make manufacturing the most secure industry in the world. As we are spearheading a major initiative in the cybersecurity OT field, you will drive adoption and renewal on a global scale while working with some of the world's leading manufacturing brands. In this position, you will be reporting...


  • København, Denmark The HubDanske Bank Full time

    About ‘All Gravy’ The next generation of employees are used to apps like Instagram, TikTok and Spotify in their personal life - but when they go to work at a restaurant chain or retail store, they’re met with software created before they were born.We are modernising the tools for frontline employees and transforming the experience into one that is...