Retention Manager

4 days ago


København, Denmark Happy Mammoth LLC Full time

Happy Mammoth is a fast-growing natural food tech business selling across the United States, Australia and Europe. We specialize in formulating, producing, and marketing gut, digestive and microbiome health foods and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives again.

We are currently looking for an experienced Retention Manager to join our dynamic, international team of experts, where you'll play a key role in developing and implementing strategies to drive customer loyalty and long-term engagement.

This is a full-time remote contractor position.

Responsibilities

  • Developing and implementing retention strategies: Crafting and executing programs designed to keep customers loyal, such as loyalty programs, personalized marketing, and special offers.
  • Analyzing customer data: Studying customer behavior and identifying trends to understand why customers leave and how to retain them, using data-driven insights to refine strategies.
  • Managing customer engagement initiatives: Creating and overseeing initiatives like newsletters, promotions, and events to keep customers actively engaged with the brand.
  • Gathering and responding to customer feedback: Collecting feedback to address issues, enhance the customer experience, and improve products or services.
  • Collaborating with other departments: Working closely with marketing, paid media, and customer service teams to ensure a seamless and positive customer experience across all touchpoints.
  • Tracking and reporting on retention efforts: Monitoring the effectiveness of retention strategies, providing regular updates to senior management, and making recommendations for improvement.
  • Optimizing LTV and AOV: Developing strategies to increase customer Lifetime Value and Average Order Value through retention initiatives.
  • Developing and optimizing retention-focused KPIs: Establish specific KPIs to measure customer satisfaction, retention rates, churn, and overall success.
Requirements

  • 5+ years of experience as a Retention Manager or in a related role with a DTC/eComm brand.
  • Direct experience in the Supplement category and/or natural health is an advantage.
  • Proven track record of developing and implementing successful long-term retention strategies that align with overall business objectives.
  • Proficiency in data analysis to identify trends, customer behavior, and churn risks.
  • Hands-on experience with Customer Relationship Management (CRM) systems.
  • Experience in creating and executing loyalty programs, customer engagement campaigns, and personalized outreach.
  • Experience leading teams and collaborating with marketing, paid media, and customer service departments to enhance customer retention efforts.
What You Will Get

  • A strong and flexible salary package.
  • Paid holidays.
  • The flexibility of remote work from any location worldwide, whether it's your home, a co-working space, or a cafe.
  • A vibrant, inclusive, and nurturing work environment with talented colleagues from across the globe.
  • The chance to contribute to the ongoing expansion of our global presence.
  • Flexible working hours.
  • Opportunities for professional growth and development.
  • Free access to books, courses, and other resources to enhance and broaden your skill set.
  • A dynamic work environment filled with diverse challenges, ensuring each day is infused with excitement and variety.
  • The chance to be part of our thrilling and number one mission to foster positive health changes for clients, guiding them towards rediscovering profoundly fulfilling lives.

CVs must be in English.

#J-18808-Ljbffr

  • København, Denmark Tiger portugal, s.a. Full time

    Customer Retention Manager We’re not just another retailer—we’re definitely the most fun retailer. Whether our customers are shopping in-store or clicking through our e-commerce site, we’re all about delivering a customer experience that keeps them coming back for more. We’re on the lookout for someone who’s ready to dive into the data, make...


  • København, Denmark Flying Tiger Copenhagen Full time

    We’re not just another retailer—we’re definitely the most fun retailer. Whether our customers are shopping in-store or clicking through our e-commerce site, we’re all about delivering a customer experience that keeps them coming back for more. We’re on the lookout for someone who’s ready to dive into the data, make meaningful connections, and...


  • København, Denmark Circle K Danmark AS Full time

    JOB DESCRIPTION Job Description JOIN OUR TEAM   Our mission is simple: we make journeys easier and more enjoyable for our customers. We want to lift their spirits by delivering little boosts along the way. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get...


  • København, Denmark momondo Full time

    at KAYAK Concord KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car, cruise, or vacation package. We’re also transforming the in-travel experience with our app and new accommodation software. For more...


  • København, Denmark momondo Full time

    at KAYAK Concord KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car, cruise, or vacation package. We’re also transforming the in-travel experience with our app and new accommodation software. For more...


  • København, Denmark Connected Cars Full time

    We’re looking for a new colleague to join our Customer Success Manager team at our offices in Sydhavn, Copenhagen. You will be part of a small team that is tasked with retaining and growing existing customers. Connected Cars is on a mission to connect millions of car-owners with their vehicles by hooking into the on-board diagnostics available in every...


  • København, Denmark Connected Cars AS Full time

    We’re looking for a new colleague to join our Customer Success Manager team at our offices in Sydhavn, Copenhagen. You will be part of a small team that is tasked with retaining and growing existing customers. Connected Cars is on a mission to connect millions of car-owners with their vehicles by hooking into the on-board diagnostics available in every...


  • København, Denmark The HubDanske Bank Full time

    It’s an exciting time to join Tactile. We're a diverse team of storytellers, puzzle enthusiasts, and casual mobile game creators. Our story began in 2008 in the heart of beautiful Copenhagen, and since then we have experienced continuous growth, establishing ourselves as one of the largest gaming companies in Denmark. In more recent years, we have been...


  • København, Denmark Templafy ApS Full time

    About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, IKEA, BDO and...


  • København, Denmark Templafy Full time

    Copenhagen About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG,...


  • København, Denmark Trustpilot Full time

    Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust. Overview We are part of an exploding industry where we have conquered the global market and we're now growing our team in Copenhagen. We are...


  • København, Denmark Trustpilot, Inc. Full time

    Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust. Overview We are part of an exploding industry where we have conquered the global market and we're now growing our team in Copenhagen. We are...


  • København, Denmark Trustpilot AS Full time

    Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust. Overview We are part of an exploding industry where we have conquered the global market and we're now growing our team in Copenhagen. We are...


  • København, Denmark Dixa Full time

    Permanent employee, Full-time · USA - remote Your mission As a Customer Success Manager, you will play a key role in ensuring the satisfaction, retention, and success of Dixa’s customers portfolio. You will serve as the primary point of contact for our clients, advocating for their needs within the organization and fostering long-term relationships. Your...


  • København, Denmark Dixa Full time

    Permanent employee, Full-time · USA - remote Your mission As a Customer Success Manager, you will play a key role in ensuring the satisfaction, retention, and success of Dixa’s customers portfolio. You will serve as the primary point of contact for our clients, advocating for their needs within the organization and fostering long-term relationships. Your...


  • København, Denmark Mastercard Payment Services Denmark AS Full time

    Manager, Customer Technical Services Placering Ballerup Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,...


  • København, Denmark GAN Integrity Solutions Full time

    Customer Success Manager We are looking for a strong team player who thrives in a fast-paced, innovative working environment and is passionate about customer happiness. We need someone who is excited about building great customer relationships, and who will have a meaningful impact on the growth of our business. In this role, you will: Own the commercial...

  • Engineering Manager

    1 week ago


    København, Denmark Teton.ai Aps Full time

    Full-time Copenhagen, DK At Teton, we're not only developing technology but also creating solutions that redefine the role of healthcare workers. In the face of a global nursing shortage that burdens the health systems, our innovative AI products offer a glimmer of hope. Our team's unwavering dedication to product excellence and user experience has...


  • København, Denmark Novo Nordisk AS - Nn1 Full time

    Are you passionate to drive decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviours? Do you develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers? If so, we want you to join our team as a Customer Experience Manager! Read more and apply today...


  • København, Denmark PetsApp Full time

    At Teton, we're not only developing technology but also creating solutions that redefine the role of healthcare workers. In the face of a global nursing shortage that burdens the health systems, our innovative AI products offer a glimmer of hope. Our team's unwavering dedication to product excellence and user experience has already benefited over 500 patient...