Customer Success Manager

4 months ago

København, Denmark Trustpilot AS Full time

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust.

Overview
We are part of an exploding industry where we have conquered the global market and we're now growing our team in Copenhagen. We are looking for a Customer Success Manager to join our Head office in Copenhagen. Our Team plays a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses around the world.

As a Customer Success Manager, you will be responsible for the retention of our Medium and Strategic accounts for the Danish markets. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, and ensuring that the maximum value is gained from Trustpilot products in order to drive retention and minimize churn.

What you'll be doing

  1. Establish a relationship with all our customers that ensures customer’s overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal.
  2. Ensure a premium experience for our clients by understanding their business objectives, Key Performance Indicators and ensuring Trustpilot delivers against them.
  3. Convey best practice examples that drive ROI.
  4. Increase renewal rates and reduce churn.
  5. Successfully upsell Trustpilot’s products and discover new revenue opportunities.
  6. Mapping various accounts in order to cross sell into other parts of their business.
  7. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
  8. Successfully onboard clients and ensure they fully utilise their paid subscription.

Who you are

  1. Experience managing a large portfolio of SMB and mid-market customer accounts with a focus on achieving a high renewal/retention rate.
  2. Proven experience in B2B sales or account management with, ideally, subscription based, renewal license models.
  3. Ability to build and maintain strong relationships with multiple stakeholders.
  4. Consistent track record of hitting and exceeding commercial targets over the past few years.
  5. Excellent communication and negotiation skills.
  6. Adept of uncovering new revenue opportunities.
  7. Possess a solid ability to manage tough conversations in a professional and solution-oriented manner.
  8. Fluent in Danish. Along with English working proficiency. (Fluent/working proficiency in a third language is advantageous too).

What’s in it for you:

  1. A range of flexible working options to dedicate time to what matters to you.
  2. Competitive compensation package + bonus.
  3. 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated).
  4. Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  5. Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
  6. Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health.
  7. Paid parental leave.
  8. Newly renovated central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price.
  9. Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
  10. Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms.
  11. Employee discounts to restaurants and shops.
  12. Tax-Free Travel (DSB).

Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you

About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 57 million monthly active users across the globe, with 117 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Location:
Copenhagen

#J-18808-Ljbffr

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