Enterprise Customer Success Manager, Nordics
2 months ago
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you'll do:
- Research and share the external view of the customer with the SAP team as customer advocate within SAP.
- Influence, persuade, and engage with customer and internal stakeholders around key customer success best practices, including value management, adoption management, adoption planning and success planning.
- Clearly link the value and potential of SAP solutions with customer business objectives and value-based outcomes.
- Analyze complex situations and develop long-term plans to achieve specific goals, aligned with SAP and with the customer.
- Engage executive and board sponsors proactively in your account.
- Utilize executive presence, business acumen, and strategic thinking to positively influence internal and customer executives and decision makers.
- Influence SAP sales teams and leaders to pursue deals strategically to build long-term customer value and strong customer relationships.
- Collaborate on end-to-end engagements to ensure adoption, consumption and renewal are achieved, while mitigating churn risks.
- Exhibit key actions to guide customers to the Cloud.
- Utilize expertise in Cloud ERP functionality, Cloud ERP Framework, and 1CSW.
- Execute other duties and responsibilities as assigned.
What you bring:
- 10+ years of experience in Sales or Consulting and/or Customer Success Management with complex business software / IT solutions.
- Strong knowledge of the complete SAP offering.
- Experience with long-term planning of resources, technology, and account structure.
- Knowledge of financial, competitive, and regulatory environment.
- Understanding of cloud and on-premise software solutions.
- Experience with complex global transformation programs and execution thereof.
- Ability to manage in highly complex organizations and apply risk-mitigation strategies.
- Proven ability to engage with key customer stakeholders in a manner that organically drives renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
Meet your team:
Identify, plan, and implement actions towards the long-term success and satisfaction of internal and external customers/stakeholders. Develop and expand executive relationships beyond CIO and IT including business unit decision makers.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 405937 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
#J-18808-Ljbffr-
Enterprise Customer Success Manager
2 weeks ago
København, Denmark One Peak Partners LLP Full timeJoin a Dynamic Team Protecting SaaS Workloads Worldwide! Are you ready to be part of a fast-growing, innovative team at the forefront of SaaS data protection? KeepIt is growing, and our new Enterprise Customer Success Manager will have a tremendous impact on achieving our mission!Are you passionate about building lasting relationships with enterprise...
-
Customer Success Manager
3 months ago
København, Denmark GAN Integrity Solutions Full timeCustomer Success Manager We are looking for a strong team player who thrives in a fast-paced, innovative working environment and is passionate about customer happiness. We need someone who is excited about building great customer relationships, and who will have a meaningful impact on the growth of our business. In this role, you will: Own the commercial...
-
Senior Customer Success Manager
3 months ago
København, Denmark Templafy ApS Full timeAbout us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, IKEA, BDO and...
-
Senior Customer Success Manager
3 months ago
København, Denmark Templafy Full timeCopenhagen About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG,...
-
Customer Success Manager
2 months ago
København, Denmark Ogury Ltd Full timeOgury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data , which is meticulously collected and crafted from millions of ...
-
Danish Customer Success Manager
3 months ago
København, Denmark Hello Retail ApS Full timeDanish Customer Success Manager Sales Full time Copenhagen HQ We want you Introduction Hello Retail is growing rapidly – and we are looking for a Danish speaking Ecommerce Specialist to be part of our future Customer Success team. Are you a fast learner, good with people, interested in E-commerce, and looking to develop your negotiation and value-based...
-
Customer Success Manager
3 months ago
København, Denmark SAP Danmark Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Director, Enterprise Sales
3 months ago
København, Denmark Datadog Full timeOur Director, Enterprise Sales will provide strategy, mentorship, and guidance for a team of Enterprise Sales Executives who are responsible for driving new business through the full sales cycle. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid...
-
Enterprise Risk Manager
6 days ago
København, Denmark Globalconnect Full timeJob Title: Enterprise Risk ManagerLocation: Copenhagen, Havneholmen 6, DenmarkEmployment Type: Full-TimeDepartment: Enterprise Risk Management / Legal & RegulatoryReports To: Head of Legal & Regulatory DK/DE and Group Compliance Senior Director and Head of Legal and Regulatory in Denmark & Germany Are you passionate about navigating complex challenges...
-
Customer Success Manager
2 months ago
København, Denmark GTT Communications, Inc. Full timeGTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of...
-
Enterprise Account Manager--
4 weeks ago
København, Denmark SalesHub IVS Full timeAre you experienced with high-level account management and are ready to leave your mark on Relesys' exciting growth journey? Join our dynamic, rocket-paced and newly Private Equity funded scale-up and be a driving force in transforming and propelling us to new heights! As Enterprise Account Manager in Relesys you will work with some of the most amazing...
-
Enterprise Account Executive
3 months ago
København, Denmark Benify Full timeJoin our team as an Enterprise Account Executive, Nordic and become a pivotal force in reshaping the benefits technology industry. Apply today! Benify is a globally recognized HR tech company dedicated to delivering top-notch benefits through its rewards platform. With an internationally diverse team of 500+ Benifyers across 6 countries, we are successfully...
-
Senior Sales Executive, Nordic Region
3 months ago
København, Denmark Guidewire Software, Inc. Full timeOur sales and marketing teams are critical to Guidewire's success. For one, the revenue from new sales ensures that we have the funding required to continuously invest in our products and in scaling our growing company. Secondly, our industry is undergoing a technology-led transformation: our sales and marketing teams have the experience and knowledge to...
-
Customer Success Manager
3 months ago
København, Denmark Iron Mountain Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...
-
Enterprise Account Manager-- Sales · Copenhagen
3 weeks ago
København, Denmark Relesys Full timeAre you experienced with high-level account management and are ready to leave your mark on Relesys' exciting growth journey? Join our dynamic, rocket-paced and newly Private Equity funded scale-up and be a driving force in transforming and propelling us to new heights! As Enterprise Account Manager in Relesys, you will work with some of the most amazing...
-
Customer Success Manager, France
3 months ago
København, Denmark Trustpilot AS Full timeOur vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust. We are part of an exploding industry where we have conquered the global market and now due to expansion we are looking for a Customer Success...
-
København, Denmark Amazon Full timeEnterprise Service Manager, Professional Services, Korea Are you interested in working with the largest enterprise organizations in Korea as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation success by aligning...
-
Manager TRM Nordic SA
3 months ago
København, Denmark Mastercard Payment Services Denmark AS Full timeManager TRM Nordic SA Placering Copenhagen S Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and...
-
København, Denmark Amazon Full timeEnterprise Service Manager, Professional Services, Korea Job ID: 2722497 | Amazon Web Services Korea LLC Are you interested in working with the largest enterprise organizations in Korea as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations...
-
København, Denmark Amazon Full timeEnterprise Service Manager, Professional Services, Korea Are you interested in working with the largest enterprise organizations in Korea as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations' cloud transformation success by aligning...