Nordic Speaking Helpdesk Agent

3 days ago


København, Denmark Patrique Mercier Recruitment Spain Full time
Nordic Speaking Helpdesk Agent - Athens, Greece

Patrique Mercier Recruitment ES is excited to offer a fantastic opportunity for Nordic Speaking Helpdesk Agents to join our team in the vibrant city of Athens, Greece If you are passionate about technology and providing excellent customer support, this role is ideal for you. As a Helpdesk Agent, you will assist Nordic-speaking clients with their inquiries and technical issues, ensuring a seamless experience with our products and services. With our full relocation package, you can look forward to an enriching experience both professionally and personally in this historically rich and beautiful city


Your Responsibilities
  • Provide top-notch assistance to Nordic-speaking customers via phone, email, and chat
  • Troubleshoot and resolve technical issues, ensuring customer satisfaction at all levels
  • Guide customers through our services and provide clear instructions as needed
  • Document all customer interactions accurately for future reference and training purposes
  • Collaborate with the support team to improve service delivery and customer experience
  • Engage in continuous training and knowledge-sharing to stay updated on our products

Requirements
  • Fluency in a Nordic language (Norwegian, Swedish, Finnish, Danish) is essential
  • Strong problem-solving skills and a technical mindset
  • Prior experience in customer service or helpdesk roles is an asset, but not required
  • Excellent communication and interpersonal abilities
  • A team player who can thrive in a fast-paced environment
  • Willingness to relocate to Athens and embrace a new culture
  • Desire to learn and grow within a technology-driven company

Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Good Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting

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