Customer Implementation Project Manager
7 days ago
If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
Explore your potential as project manager for global customer implementations
If you have freight forwarding and project management experience, and would like to explore a career path in DSV, then Global Customer Implementation team (GCI) can offer you the possibility to strengthen your skills by leading implementations of various setups for our global customers. In GCI, we drive the implementation of our customers’ requirements into daily operations.
This can include (but is not limited to) implementing a whole IT setup and connectivity, defining operational processes, staffing and onboarding of our teams, etc. As part of our team, you will be working with our biggest customers and be exposed to many areas of our business and group functions. Hence, you will have the opportunity to develop both your personal and professional skills when leading implementation projects in close collaboration with our customers and DSV colleagues.
Join an ambitious and international team
Our lineup is international with team members in Denmark, Sweden, Germany, Portugal, Hong Kong, Netherlands, Romania and Switzerland, and we work with customers, sales and operations globally. Our projects often have a level of complexity which requires extra attention related to requirements, geographical scope and/or technical setup.
We have the business and technical knowledge internally in DSV, so as a project manager you are adding value by creating structure and transparency, planning and tracking the work. Our project management foundation is based on PRINCE2, while our implementation methodology is owned by the Global Customer Implementation team.
A trusted partner to customers and internal stakeholders
As a customer implementation project manager, you will be a valued and trusted partner to customers, sales, business, and IT. You have the overall responsibility for the day-to-day project management in your projects and will lead resources from various teams. You will have high exposure in the organization and you are expected to interact with executives regularly, to present project status, escalate issues and drive the decision making process.
Specifically, your job will involve:
- Plan and follow-up on assigned projects according to our project management methodology, based on Prince2, and Global Customer Implementation methodology
- Create transparency about status, tasks and issues to stakeholders by reporting and defined project governance e.g. team and board meetings
- Support sales teams with implementation approach and present capabilities to customers
- Lead and facilitate workshops with customers, business and IT to define requirements and processes
- Lead the design phase for customer tailored solutions, related to both operations and technical setup
Strong in structure, focused on execution
As a person, you are independent and a leader who knows how to communicate and collaborate to achieve the defined business objectives. You can stand your ground when challenged, and you know how to navigate in large corporations.
We are looking for a candidate with the following qualities and profile:
- You are structured, hands-on and pragmatic
- You are curious to learn about our customers’ logistic flows and setups
- You can actively manage stakeholders
- You have either a university degree or education within freight forwarding/international logistics
- You have a minimum of 5 years relevant experience within global forwarding or international logistics
- You have active project management experience and ideally Prince2 certification (Foundation and/or Practitioner)
- You speak and write English fluently
- You are willing to travel 10-30 days per year
The optimal candidate has strengths in three main areas: freight forwarding or international logistics, technical knowledge (IT applications, customer integrations) and leading complex projects with international stakeholders. If you have some of those strengths but not all, we are still interested in your application if you are motivated to develop yourself and onboard a journey where you can develop your skills through exposure and training. Our office is in Hedehusene, and we are open to combine working from the office and home.
Want to know more and apply?
We will be happy to answer any questions you may have regarding the position and about your opportunities in DSV. You are welcome to call Andres Patiño, Sr. Manager, on +40 745669850 or Morten Rasmussen, Director, on +45 25417761.
DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and is committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organization, we’ll support you and your need to achieve your potential and forward your career.
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