Associate Customer Solutions Specialist
3 months ago
Position Overview
The Associate Customer Solutions Specialist role encompasses two main components:
- Responsible for conducting investigations of devices with alleged deficiencies reported through customer complaints in Salesforce.
- Responsible for coordinating investigation results to internal and external teams.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Work with customer-facing teams to ensure complaint cases are complete with accurate information to conduct an in-depth investigation.
- Conduct complaint investigations related to hardware, software, and system components and provide structured insight to drive product and customer quality improvements.
- Evaluate and troubleshoot devices/accessories to determine the root cause of complaints and work with Operations to resolve.
- Manage new orders received in Product Quality by maintaining proper documentation and organization.
- Fulfill customer expectations through complaint responsiveness in a timely manner and provide feedback to the customer when requested.
- Understand and follow requirements (FDA Regulations, ISO 13485, etc.) for complaint handling.
- Perform electro-acoustical analysis on device hardware and interpret test results.
- Interface with manufacturing supervisors and leads to discuss process and product improvements.
- Organize, plan, and arrange intercompany complaint shipments (e.g., to headquarters).
- Review and monitor monthly customer feedback cases.
- Maintain customer centricity and a quality mindset in all tasks.
Competencies (Knowledge and Skills needed for this position.)
- Quality Systems knowledge (preferred)
- Familiarity with ISO quality standards (ISO 13485 preferred)
- Familiarity with FDA CFR 820
- Proficient in Microsoft Office: Excel, Word, PowerPoint, Outlook, Teams
- Proficient in Salesforce (preferred).
- Strong oral and written communication skills and interpersonal skills necessary to interact with cross-functional teams.
- Capable of working independently.
- Excellent organizational skills for document maintenance and storage.
- Excellent internal and external communication skills.
Desired Qualifications
Preferred Education:
Bachelor’s degree in a technical or health-related field.
Preferred Experience:
- 1-2 years in complaint management/investigations or technical support in med-tech or hi-tech consumer technology industries.
- Experience or interest in hearing instruments, accessories, programming, and fitting software.
- Clinical experience is considered a plus.
Working Environment:
Manufacturing facility and office environment.
Physical Demands:
Sitting, standing, lifting, bending, reaching, no more than 20 lbs.
Position Type and Expected Hours of Work:
Full-time position + Monday-Friday.
About Us
At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more, and be more than you ever thought possible.
What We Offer
As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Free Hearing Aids for Family Members
Equal Opportunity Employer
GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training, and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance, or any other classification protected by state, federal, or local law or ordinance. Founded in 1869, GN group today operates in more than 90 countries across the world and has more than 6,000 employees.
E-Verify
GN Hearing / ReSound participates in E-Verify.
Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned.
Location: MN, Bloomington
#J-18808-Ljbffr-
Customer Experience Specialist
1 month ago
Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full timeAbout UsAt GN Audio, we're passionate about making life sound better. With over 150 years of experience, we've developed innovative solutions that transform lives through the power of sound.Salary and BenefitsWe offer a competitive salary range of $44,000 to $58,000 per year, depending on your location, experience, and skills. You'll also enjoy a benefits...
-
Customer Solutions Specialist
2 days ago
Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full timeAbout the RoleWe are seeking a skilled Customer Solutions Specialist to join our team in Bloomington, MN. As a key member of our quality assurance team, you will be responsible for investigating customer complaints and working with internal and external teams to resolve issues.Job DescriptionConduct thorough investigations of devices with alleged...
-
Technical Solutions Specialist
1 month ago
Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full timePosition Overview:The Associate Customer Solutions Specialist role is a key position within our organization, encompassing two main components: complaint investigation and quality improvement.We are seeking an experienced professional to join our team as a Technical Solutions Specialist - Quality Improvement. This role will be responsible for conducting...
-
Ballerup, Ballerup Kommune, Denmark GN Group Full timeCompany OverviewGN Group is a leading provider of intelligent hearing, audio, video, and gaming solutions. Our mission is to enhance the senses of hearing and sight, enabling people with hearing loss to overcome real-life challenges.Job DescriptionWe are seeking an experienced Advanced Technical Support Specialist to join our team in resolving technical...
-
Associate Global Content Specialist
6 months ago
Ballerup, Denmark LEO Pharma Full timeYour role We are looking for a person to become our new Associate Global Content Specialist. Your primary objective is to support and drive the alignment of content development and management in Veeva Vault PromoMats. You will work closely with the PromoMats Product Owner, Global Brand Leads, PromoMats Leads, and external agencies to ensure a...
-
Customer Solutions Expert
2 months ago
Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full timeJob Summary:As a Customer Solutions Expert at GN Store Nord A/S, you will play a critical role in resolving customer complaints and ensuring quality assurance. This position involves investigating customer complaints, coordinating with internal and external teams, and providing structured insights to drive product and customer quality improvements.Key...
-
Customer Growth Specialist
1 month ago
Ballerup, Ballerup Kommune, Denmark Nets AS Full timeJob DescriptionAbout the Role:We are seeking a commercially skilled and motivated Customer Growth Specialist to join our successful Preferred Account sales team in Ballerup, Denmark.Key Responsibilities:Sell to and maintain existing SME customers via phone and physical meetings in Denmark.Negotiate prices, terms, and contracts.Update and maintain customer...
-
Audio Technology Support Specialist
3 weeks ago
Ballerup, Ballerup Kommune, Denmark GN Group Full timeJob SummaryWe are seeking a highly skilled Audio Technology Support Specialist to join our team at the GN Group. In this role, you will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable.You will own all communication with internal...
-
Senior Technical Solution Specialist
1 month ago
Ballerup, Ballerup Kommune, Denmark Nets AS Full timeAbout Nets A/SNets is a leading digital payment services company in the Nordics, providing innovative and secure solutions for businesses and consumers alike.Salary and BenefitsThe successful candidate will receive an attractive salary of approximately 90,000 - 110,000 EUR per annum, depending on experience, as well as a range of benefits including private...
-
Audio and Video Technology Specialist
4 weeks ago
Ballerup, Ballerup Kommune, Denmark GN Group Full timeAbout GN GroupGN brings people closer through our innovative audio, video, and gaming solutions.We deliver technology that enhances the senses of hearing and sight.Role OverviewThis role offers an attractive estimated salary of $85,000 - $110,000 per annum.The Audio and Video Technology Specialist will be responsible for resolving technical escalations from...
-
Senior Technical Support Specialist
4 weeks ago
Ballerup, Ballerup Kommune, Denmark GN Group Full timeAbout the Role:">This is an exciting opportunity to join GN Group, a leading intelligent hearing, audio, video, and gaming solutions company, as a Senior Technical Support Specialist. In this role, you will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets...
-
Customer Onboarding Specialist
2 days ago
Ballerup, Ballerup Kommune, Denmark Nets AS Full timeCompany Overview">Nets A/S is a leading digital banking innovator, shaping the future of financial services. With a global merger, we're creating immense opportunities for growth and collaboration.">Salary and Benefits">We offer an attractive salary and competitive package, including flexible work hours, home equipment allowance, laptop, mobile phone,...
-
Ballerup, Ballerup Kommune, Denmark Nets AS Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our 2nd level application support team for the eID solution MitID. As a critical component of Denmark's digital infrastructure, MitID requires exceptional technical expertise and customer-oriented support.MitID is a microservices-based application serving over 5.2 million users in...
-
Hearing Solutions Specialist
1 month ago
Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full timeAs a Field Training Audiologist with GN Store Nord A/S, you will play a crucial role in enhancing customer knowledge and skills through comprehensive product and software training. This position is an excellent opportunity to leverage your expertise in audiology and contribute to the growth of our business.About the PositionWe are seeking a highly motivated...
-
Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full timeRole OverviewWe are seeking a skilled Technical Content Specialist to join our Global Customer Experience team at GN Store Nord A/S. This role will be based in Ballerup, Denmark, and reports directly to Manager Steven Mark Shipton.About the JobThe Technical Content Specialist will play a vital part in creating high-quality user documentation and content for...
-
Ballerup, Ballerup Kommune, Denmark GN Group Full timeJob DescriptionA challenging opportunity has arisen for a Technical Support Specialist to join our team in supporting Unified Communications solutions.We are seeking an experienced professional with a strong background in audio and video technology, IT infrastructure, and collaboration tools. The ideal candidate will have excellent problem-solving skills, be...
-
Hydronic Flow Control Solutions Specialist
1 month ago
Ballerup, Ballerup Kommune, Denmark Randstad Full timeAbout the RoleWe are seeking a highly skilled and experienced Pre-Sales Engineer to join our team in Ballerup. As a key member of our sales function, you will be responsible for engaging with customers to understand their technical needs and developing solutions that meet those needs.Key ResponsibilitiesDevelop and maintain relationships with key customers...
-
High-Performing Support and Solutions Expert
1 month ago
Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full timeAbout the RoleGN Store Nord A/S is seeking an exceptional Support Specialist to join our Jabra Team in Bangalore, India. As part of the Product Support Team, you will ensure customer-focused delivery of product and technical support for products via phone, email, and click-to-chat.Your Key ResponsibilitiesProvide Tier 1 technical support and solutions to...
-
Digital Research Solutions Specialist
1 month ago
Ballerup, Ballerup Kommune, Denmark Novo Nordisk AS Full timeAbout the RoleAre you a highly motivated individual with a passion for creating digital solutions that drive innovation in the pharmaceutical industry? We are seeking an experienced Digital Research Solutions Specialist to join our Scientific Application Enablement department at Novo Nordisk A/S.Job DescriptionThe successful candidate will support R&ED...
-
Product Marketing and Communications Specialist
2 months ago
Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full timeAbout the Role: As a Sr. Product Marketing Manager at GN Store Nord A/S, you will be responsible for crafting compelling narratives that drive awareness and usage of our market-leading hearing protection solutions. Key Responsibilities:Develop and execute product marketing strategies that address customer needs and set us apart from competitors.Influence...