Problem Solver and Support Specialist
2 weeks ago
About Our Team
Deltek's Support Services team is dedicated to providing world-class support to our customers. We're a diverse, collaborative, and passionate group of professionals who come from various industries and backgrounds.
We're looking for a skilled and motivated individual to join our team as a Technical Service Representative. In this role, you'll provide top-notch support to our customers via phone, chat, and email, leveraging your problem-solving skills to troubleshoot and resolve complex technical issues.
Responsibilities
- Provide technical support to customers via multiple channels.
- Troubleshoot and resolve technical issues related to Deltek's products and services.
- Collaborate with colleagues to meet customer satisfaction and operational metrics.
- Develop and maintain knowledge of Deltek's products and services.
- Contribute to the development of new processes and procedures to improve customer satisfaction and efficiency.
Requirements
To succeed in this role, you must have:
- Progressive experience in a customer-facing, problem-solving role with a technology business.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Knowledge of Microsoft server operating systems and MS Office applications.
- Experience with database management systems (e.g., SQL, Oracle).
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