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Technical Support Engineer

3 weeks ago

Århus, Århus Kommune, Denmark Vestas Full time

About the Job

As a Plant Technical Support Engineer at Vestas, you will be part of a high-performance team that provides technical support to service organizations in the NCE region. Your main tasks will include providing direct support to service technicians in troubleshooting and repair tasks, remote troubleshooting in Power Plant Controllers and SCADA solutions, remote software upload, creating work instructions, and providing answers to technical questions from internal and external customers.

Main Responsibilities

  • Act as the "network consultant" internally, being operational support to our wind farms
  • Participate in a Hotline setup to support our technicians on site remotely
  • Perform weekend duties on call and work shifts from 06:00 - 18:00 CET could be required
  • Provide technical advice to our internal and external stakeholders. Support and mentor less experienced engineers in their development
  • Customer and 3rd party interaction via phone, e-mail, or ticketing system
  • Align with 1st and 3rd level on creating work instructions, processes, and technical documentation
  • Ensure knowledge transfer and contribute to optimizing and improving our product solutions

Requirements

  • Very good English skills, both in speaking and writing
  • Solid experience in Cisco(R) Equipment, CCNA level as minimum
  • Experience with industrial routers, switches and electrical systems from other vendors
  • Experience with Cyber Security and debugging techniques
  • Experience with pfSense and knowledge in Proxmox Virtualization is beneficial
  • Basic industrial protocol knowledge (MODBUS, IEC104, OPC) is beneficial
  • Windows server and Linux knowledge is beneficial