Senior Technical Liaison for Medical Equipment

4 weeks ago


Copenhagen, Copenhagen, Denmark Ecolab Full time

Job Overview

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In this critical role, you will serve as the primary point of contact between our sales department and customers requiring technical support for endoscopy services.

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About the Role

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We are seeking a highly skilled and experienced professional to provide exceptional technical support to our customers in Europe (excluding France), IMEA, and South East Asia regions. As a Senior Technical Liaison, you will be responsible for diagnosing and troubleshooting field-related problems, conducting technical interventions when necessary, and monitoring assistance cases.

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Key Responsibilities

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  • Provide timely and effective technical support to customers via phone, email, or on-site visits.">
  • Collaborate with the sales team to align services with customer requirements and business objectives.">
  • Offer expert assistance and guidance to local representatives and their customers while adhering to safety regulations.">
  • Monitor product development and evolution, ensuring seamless integration with existing systems.">
  • Develop and maintain comprehensive knowledge of our products and services.">
  • Communicate product updates and training materials to relevant stakeholders.">
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Requirements

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To be successful in this role, you will need:

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  • A minimum of 3+ years of work experience in related fields, preferably in electrical engineering, electronics, or mechanics.">
  • Advanced level of English language proficiency.">
  • Excellent customer service skills with the ability to problem-solve and devise customer solutions.">
  • Prioritization and time management skills, with the ability to work effectively in a fast-paced environment.">
  • Proficiency in MS Office suite and willingness to learn new software applications.">
  • A valid driving license, as travel is required more than 80% of the time.">
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Compensation and Benefits

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This role offers an estimated annual salary of $85,000 - $110,000, depending on location and experience. In addition to a competitive salary, we offer a range of benefits, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

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Ecolab's Commitment to Diversity and Inclusion

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Ecolab is committed to fair and equal treatment of associates and applicants, furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce.



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