Customer Success Director

2 weeks ago


Copenhagen, Copenhagen, Denmark NielsenIQ Full time
About the Role

In this strategic leadership position, you will be responsible for driving customer success for the Brand & Media Strategic Analytics & Insight Practice Area across Western Europe. You will work closely with the Regional Customer Success lead to develop strategies that deliver exceptional results.

Responsibilities
  • Support the development of a practice area organization that meets the needs of clients and stakeholders.
  • Manage the practice area's P&L, including W&S and T&E budgets.
  • Develop and implement strategies to drive operational efficiency and sales growth.
  • Coordinate cross-training programs to enhance solution delivery excellence and expertise.
Key Performance Indicators
  • Team engagement and retention.
  • Regional revenue for the practice area.
  • NPS: Ensure sufficient response rate from clients, increase/maintain baseline performance.
Qualifications
  • A proven track record in Analytics Consultancy/Market Research leadership roles.
  • Expertise in Brand & Media Solutions preferred.
  • Proven leader of high-performing teams.
  • Bachelor's Degree required, Master's preferred, or equivalent experience.
  • Strong analytical skills and proven sales acumen.


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