Customer Success Manager

4 weeks ago

Taastrup, Høje-Taastrup Kommune, Denmark The HubDanske Bank Full time
Unlock Your Potential as a Customer Success Manager

At Neurons, we're revolutionizing marketing by predicting consumer responses in seconds. As a Customer Success Manager, you'll play a vital role in driving and succeeding in our end-client segment.

This is a unique opportunity to join our CX department in a time of positive change and be part of defining how we succeed in our business. You'll work closely with our Sales, Marketing, and Product teams to advocate for customer needs and provide quality feedback.

Your key responsibilities will include:

  • End-to-end responsibility of assigned customers' health and success throughout the customer lifecycle.
  • Promptly responding to and supervising pipeline, engagements, health, and risk alerts through key tools, programs, and insights.
  • Proactively strategizing for all engagements with clients, building and maintaining strong relationships with key stakeholders within the client organization to identify opportunities and reduce churn risk.
  • Monitoring clients' usage of our products/services and providing guidance on how they can maximize value.
  • Effectively handling and addressing customer issues both general and individual.
  • Staying current and developing new uses for Neurons' innovative products and features that align with customer business needs and goals.
  • Collaborating with cross-functional teams to ensure all activities, both customer-facing and administrative, are concluded in a way that aligns with the agreed-upon level of quality and timeframe.
  • Providing customers with onboarding and continuous training in how to get the most value out of Neurons' services.
  • Ensuring the overall health of your portfolio and making sure dormant customers are reactivated.
  • Taking part in cross-departmental initiatives.

To be successful in this role, you'll need to demonstrate a growth mindset, a strong sense of responsibility, and unwavering integrity. A great candidate would be aspirational, self-motivated, and a team player who is comfortable working in a growing environment and is ready to grow with the company.

We're looking for someone with a strong track record and +5 years of experience in a customer-facing role, building and maintaining relationships while working to mitigate churn, promote engagement, and revenue growth. Direct experience working within or with creative, marketing, or performance marketing agencies is highly preferred.

We offer an array of benefits, including in-house lunch, pension plan, private health insurance, parental leave benefits, quarterly company events, and team events. We're a company that takes pride in the health and well-being of all our employees, with initiatives such as yoga practice, healthy breaks, and mental health resources.

At Neurons, innovation is our driving force. We foster forward-thinking and leverage data and AI to revolutionize our industry. Join us in a dynamic environment where pushing boundaries is celebrated.

We're not just building products; we're fostering a revolution. Our diverse team of 70 talents from 30 nations celebrates individuality. Here, inclusivity isn't just a checkbox — it's our heartbeat. We celebrate individuality, welcoming everyone regardless of race, ethnicity, gender identity, or any other identifier.

Join us in redefining consumer neuroscience, where every voice and idea matter. In our vibrant and inclusive culture, innovation thrives. We believe that true progress stems from the freedom to be yourself, to express your ideas without fear, and to collaborate with colleagues who challenge and inspire you.

We're a company that values growth, responsibility, and integrity. If you're driven by growth, fueled by responsibility, and guided by integrity, join us in this extraordinary journey.

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