Customer Success Manager
1 month ago
Are you a results-driven professional with a passion for building strong relationships and driving business growth? Do you thrive in a dynamic environment where innovation and collaboration come together? We're seeking a talented Customer Success Manager to join our team at Neurons Inc. ApS, a leading company in the field of consumer neuroscience.
About the RoleAs a Customer Success Manager, you will be responsible for ensuring the health and success of our assigned customers throughout their lifecycle. This will involve promptly responding to and supervising pipeline, engagements, health, and risk alerts through key tools, programs, and insights. You will also proactively strategize for all engagements with clients, build and maintain strong relationships with key stakeholders within client organizations to identify opportunities and reduce churn risk.
Key Responsibilities- End-to-end responsibility of assigned customers' health and success throughout the customer lifecycle.
- Promptly respond to and supervise pipeline, engagements, health, and risk alerts through key tools, programs, and insights.
- Proactively strategize for all engagements with clients, build and maintain strong relationships with key stakeholders within client organizations to identify opportunities and reduce churn risk.
- Monitor clients' usage of our products/services and provide guidance on how they can maximize value.
- Effectively handle and address customer issues both general and individual.
- Stay current and develop new uses for Neurons' innovative products and features that align with customer business needs and goals.
- Collaborate with Sales, Marketing, and Product to advocate for customer needs and provide quality feedback.
- Ensure all activities, both customer-facing and administrative, are concluded in a way that aligns with the agreed-upon level of quality and timeframe.
- Provide customers with onboarding and continuous training in how to get the most value out of Neurons' services.
- Ensure the overall health of your portfolio and make sure dormant customers are reactivated.
- Take part in cross-departmental initiatives.
We're a company that takes pride in the health and well-being of all our employees, with initiatives such as yoga practice, healthy breaks, and mental health resources. We enjoy coming together for our Friday Hygge, where you might find us singing karaoke, playing bingo, video games, or board games. Other benefits include in-house lunch, pension plan, private health insurance, parental leave benefits, quarterly company events, and team events.
This job comes with several perks and benefits, including free coffee/tea, flexible working hours, near public transit, social gatherings, pension plan, and free Friday beers.
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