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Global Head of IT Service and Operations

1 month ago

Copenhagen, Copenhagen, Denmark Danish Refugee Council Full time
About the Job

We are seeking a highly skilled and experienced professional to lead our IT Service and Operations team. As Global Head of IT Service and Operations, you will be responsible for driving the delivery of high-quality IT services across our global organization.

Key Responsibilities
  • Drive consolidation of IT service management tools and processes, including successful global roll-out of new IT Service Management tool.
  • Leverage value of operational data through Power BI dashboards.
  • Define operational plans for improvement across global infrastructure, including cloud, connectivity, and hardware solutions.
  • Manage key vendors, attracting commercial interest and optimizing our global IT licenses.
  • Deliver an efficient and targeted IT security effort, leveraging the tools available to DRC.
  • Lead the operation and maintenance of DRC Azure Cloud infrastructure.
  • Maintain global Microsoft 365 infrastructure for + 7,000 users.
  • Ensure the continuous development and maintenance of desktop image and endpoint security.
  • Attract and retain highly motivated and qualified IT staff with a leadership style aligned with the DRC culture and values.
  • Engage as partner to stakeholders outside of the IT organization, installing confidence with our deliverables, transparency in our approach, and aiding their safeguarding of data on people we protect.
About You

We are looking for a candidate with strong people management experience, leading the IT Service & Operations area within an international organization. You should be able to leverage key IT service management tools and methodologies (ITIL, SAFe) and show how to turn challenges into opportunities – with colleagues within and outside the IT organization.

All employees should master DRC's core competencies: Communicating, Taking the lead, Collaborating, Striving for excellence, and Demonstrating integrity. Moreover, we also expect the following:

  • Hold an academic degree.
  • Managerial experience from similar position in IT Service Management.
  • Customer focus and drive for cross-cultural collaboration and engagement.
  • Drive towards goals and outcomes.
  • Be persistent, resilient, and structured.
  • Open and inclusive management style.
  • Demonstrated ability in coaching and developing both experienced employees as well as bringing less experienced employees fast to strong performance levels.
  • Have strong oral and written communication skills.
  • Fluency in written and spoken English.
What We Offer

We offer a great workplace in central Copenhagen easily accessible by public transport. While we trust that meeting physically strengthens common culture, innovation power, relationships, and collaboration, we offer the opportunity to flexibly work from home when the tasks do not require presence in the office. We are a global organization where virtual is the norm.