Global Head of Air Charter Operations
2 weeks ago
As the Global Head of Air Charter Operations, you will spearhead Maersk's Air Charter business globally, driving efficiency, profitability, and a strong reputation for quality, reliability, and exceptional customer service.
Air Charter Services is a key component of Maersk's broader air freight services, offering customized air freight solutions tailored to specific customer needs, including cargo size, security requirements, and delivery timelines.
In this role, you will be accountable for:
- Overall Profitability: Drive the overall profitability of the Air Charter business.
- Client and Colleague Satisfaction: Maintain high levels of satisfaction among clients and colleagues.
- Compliance: Ensure all operations comply with Maersk's legal and regulatory standards.
- Strategy Execution: Develop and execute the Air Charter strategy.
- Team Management: Oversee staffing and management of the global Air Charter team.
Responsibilities will include:
- Lead the Global Team: Inspire and manage a diverse, high-performing team of Air Charter professionals.
- Client Understanding and Anticipating Client Needs to deliver creative and effective solutions.
- Product Awareness and Training to empower Maersk colleagues to promote Air Charters.
- Client Engagement and Driving Client Meetings to foster strong, long-lasting relationships.
- Partner Collaboration and Contract Management to optimize operations and cost efficiency.
- Operational Excellence and Performance Monitoring to maintain high-quality standards globally.
- Strategic Development and Identifying New Markets to increase Maersk's presence and revenue.
In order to succeed in this role, you will need:
- Experience: 10+ years of industry-specific experience in Air Charter with a strong operational background.
- Pressure Handling and Thriving Under High Pressure.
- Matrix Organization and Customer Focus.
- Excellent Communication Skills.
- Dynamic and Proactive Leadership.
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