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Head of Customer Service and Operations

1 month ago

Copenhagen, Copenhagen, Denmark Ageras Full time
About the Role

We are seeking a highly skilled and experienced Head of Customer Service and Operations to join our team at Ageras. As a key member of our Revenue organization, you will play a crucial role in executing our customer service strategy and leading our CS&O team.

Key Responsibilities:

  • Execute the customer service strategy and lead the CS&O team
  • Participate in daily helplines for customers and accountants via calls, chats, and emails
  • Demonstrate our payroll services to larger companies and account firms
  • Plan and execute the onboarding of large accounts
  • Ongoing follow-ups with larger customers and partners
  • Monitor and report on KPIs and goals
  • Carry the responsibility for Danish payroll services
  • Foster cross-team collaboration and engagement
  • Create, optimize, and drive processes
  • Escalate and manage crises in the Danish space

Requirements

To thrive in this position, you will need to have:

  • Near-native Danish and English language skills
  • +5 years of experience in a similar role
  • Experience successfully supporting B2B customers, ideally small businesses
  • Motivational and inspirational skills leading a team
  • The ability to develop loyalty with stakeholders
  • The ability to consult and advise on the best solution for customers
  • Strong client-facing and communication skills
  • Great collaboration skills and a big supporter of internal knowledge sharing
  • Availability to handle demanding customers
  • Maintenance of the highest integrity and compliance in everything
  • Willingness to work from our Copenhagen office three days per week

About Ageras

Ageras is a software platform enabling +300,000 small businesses across Europe to run their business in a better way by integrating banking, accounting, and taxes into an intuitive dashboard. With offices located in Copenhagen, Helsinki, Berlin, Amsterdam, Gdańsk, and Philadelphia, Ageras is a leading international provider of banking and accounting services assisting small businesses across Europe and the US.

We enable success for small businesses.

Ageras is an Equal Opportunity Employer. We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.