Head of Global Trust
2 weeks ago
About the Role
We are seeking a skilled professional to lead our Global Trust and Safety Team. As the Head of Global Trust, you will be responsible for developing and executing comprehensive strategies to enhance safety and trust across our entire ecosystem.
Key Responsibilities
- Design and build a high-performing Global Trust and Safety Team
- Develop and launch policies that guide the behavior of our customers, courier partners, and merchants
- Establish new global processes to ensure policy implementation and incident escalation
- Collaborate with analytics, legal, and other functions to build a data architecture for Trust and Safety incident analysis
- Identify and execute incident reduction and prevention strategies
- Drive proactive initiatives to improve the experience of our customers, courier partners, and merchants
Requirements
- 5-10 years of experience in safety, compliance, legal, or operations management, including at least 3 years of people management experience
- Strong analytical and problem-solving skills, with the ability to work with data and turn it into insights
- Experience in building and scaling new business processes, teams, and functions
- Excellent people skills, with the ability to motivate and communicate with various stakeholders
- Ability to work and communicate effectively in English
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