Field Service Engineer II

4 weeks ago

Copenhagen, Copenhagen, Denmark Intuitive Surgical Full time
Job Summary

The Field Service Engineer II will be responsible for managing Customer Technical Relations after the point of Sale on All Intuitive Surgical Products, in an assigned territory. This position will require working independently, managing, and prioritizing technical escalations, and establishing and maintaining expectations with both the direct customer and other Intuitive surgical employees.

Key Responsibilities
  • Support all da Vinci Surgical platforms.
  • Analyze customer's requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
  • Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved. Assess and determine follow up visits to ensure maximum system reliability.
  • Use discretion and independent judgment when assessing the functionality and Repairing Intuitive Surgical products.
  • Use discretion and independent judgment when assessing customer-training needs with respect to technical training in an Operating Room environment and provide both technical training and or technical support as required.
  • Independently manage all administrative duties of role that includes but are not limited to: Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database.
  • Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve.
Requirements
  • College degree in applied science or engineering preferred; or equivalent training/experience which may include extensive course work or study in the field of engineering or applied science.
  • 3-7 years of experience as a Field Service Engineer required experience with medical devices preferred.
  • Strong written and oral communication skills.
  • Good interpersonal skills.
  • Good administrative and record keeping skills.
  • Good knowledge of Operating Room protocol.
  • Track record of solid customer relationships with Surgeons and Hospital staff.
  • Proven ability to independently troubleshoot complex electro-mechanical systems.
  • An ability to travel up to 50%, dependent upon account distribution.
Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

  • Field Service Specialist

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Intuitive Full time

    Job OverviewThe Field Service Engineer II plays a critical role in managing customer technical relations for Intuitive Surgical products in an assigned territory.This position requires strong technical expertise, excellent communication skills, and the ability to work independently to resolve complex technical issues.Key ResponsibilitiesSupport all da Vinci...

  • Field Service Engineer

    4 weeks ago

    Copenhagen, Copenhagen, Denmark I&L Biosystems GmbH Full time

    About the JobWe are seeking a highly skilled Field Service Engineer to join our team at I&L Biosystems GmbH. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in Denmark and Sweden.Key ResponsibilitiesBuild and maintain relationships with customers to ensure high levels of customer...

  • Field Service Engineer

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Blackswansexist Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team in Denmark. As a Field Service Engineer, you will be responsible for delivering technical support to customers in Denmark, with occasional support to other Nordic countries. Your primary focus will be on conducting maintenance, calibration, and repair of lab and process...

  • Field Service Engineer

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Philips Danmark AS Full time

    As a Field Service Engineer at Philips Danmark A/S, you will be responsible for delivering exceptional customer service and technical support for our medical equipment.Your key responsibilities will include:Executing service activities such as regular preventative maintenance, emergency service, faultfinding, upgrades, and installations according to Philips'...

  • Field Service Technician

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Philips Danmark AS Full time

    About the RoleWe are seeking a highly skilled Field Service Engineer to join our team at Philips Danmark A/S. As a key member of our service team, you will be responsible for delivering exceptional service to our customers, ensuring their medical equipment is functioning optimally.Key ResponsibilitiesExecute service activities, including regular preventative...

  • Field Service Specialist

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Blackswansexist Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Black Swans Exist. As a Field Service Engineer, you will be responsible for delivering technical support to customers in Denmark, with occasional support to other Nordic countries.Key Responsibilities:Conduct maintenance, calibration, and repair of lab and process...

  • High-Tech Field Service Specialist

    11 hours ago

    Copenhagen, Copenhagen, Denmark Philips Danmark AS Full time

    As a High-Tech Field Service Specialist at Philips Danmark A/S, you will play a vital role in delivering exceptional customer experiences and ensuring the seamless operation of our medical equipment. In this dynamic position, you will be responsible for executing service activities such as regular preventative maintenance, emergency service, faultfinding,...

  • Nordic Field Service Representative

    1 week ago

    Copenhagen, Copenhagen, Denmark Stryker Corporation Full time

    Job Title: Mako Robotic Devices Service SpecialistJob SummaryWe are seeking a highly skilled and experienced Mako Robotic Devices Service Specialist to join our team. The successful candidate will be responsible for providing on-site technical support and performing customer support tasks for Mako robotic devices.Key Responsibilities:Providing on-site...

  • Clinical Research Associate II: Conducting Trials in Denmark

    11 hours ago

    Copenhagen, Copenhagen, Denmark PSI CRO Full time

    About the RoleWe are seeking a highly skilled Clinical Research Associate II to join our team at PSI CRO. As a key member of our team, you will be responsible for conducting trials in Denmark, working closely with project stakeholders to ensure timely completion and high-quality results.Key ResponsibilitiesConduct on-site monitoring visits to ensure data...

  • Field Service Specialist

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Grohe AG Full time

    Jobbeskrivelse:GROHE søger en teknisk Field Service Specialist, der har kompetencerne til at løfte serviceniveauet til vores grossister, kunder og installatører, håndtere tekniske forespørgsler samt reklamationssager.I rollen som Field Service Specialist bliver du en del af Field Service afdelingen og dermed et team bestående af dygtige og dedikerede...

  • Field Applications Engineer

    1 month ago

    Copenhagen, Copenhagen, Denmark Texas Instruments Full time

    Unlock Your Potential as a Field Applications EngineerAre you passionate about electronics and eager to develop your technical skills? Do you enjoy problem-solving and collaborating with others? As a Field Applications Engineer at Texas Instruments, you'll have the opportunity to work with cutting-edge technology and make a real impact on the world.Key...

  • Field Applications Engineer

    1 month ago

    Copenhagen, Copenhagen, Denmark Analog Devices, Inc. Full time

    Field Applications Engineer OpportunityAnalog Devices, Inc. is seeking a highly motivated and talented Field Applications Engineer to join our Graduate Program. As a Field Applications Engineer, you will work closely with our sales team to provide technical support and solutions to our customers.Key Responsibilities:Provide technical support and solutions to...

  • Field Applications Engineer

    1 month ago

    Copenhagen, Copenhagen, Denmark Texas Instruments Full time

    Unlock Your Potential as a Field Applications EngineerAre you passionate about electronics and eager to develop your technical skills? Do you enjoy problem-solving and collaborating with others? If so, this internship is an excellent opportunity to establish yourself as a broad technical expert with customer engineers and internal teams at Texas...

  • Field Service Specialist

    4 weeks ago

    Copenhagen, Copenhagen, Denmark IT Minds Full time

    JobbeskrivelseGROHE søger en teknisk Field Service Specialist, der har kompetencerne til at løfte serviceniveauet til vores grossister, kunder og installatører, håndtere tekniske forespørgsler samt reklamationssager.AnsvarsområderSupportere det professionelle marked via telefon og e-mailFølge op på bestilling af produkter og dele, service- og...

  • Field Engineer

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Alstom Transport Danmark AS Full time

    About the RoleAs a Field Engineer with Alstom Transport Danmark A/S, you will play a crucial role in the Product Introduction department, supporting the development and introduction of new train sets. Your primary responsibility will be to investigate and resolve technical issues, ensuring the highest quality and reliability of our products.Your Key...

  • Product Introduction Field Engineer

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Alstom Full time

    Job DescriptionAt Alstom, we're committed to delivering high-quality train sets that meet the needs of our customers. As a Product Introduction Field Engineer, you'll play a critical role in ensuring the quality of our train sets and identifying areas for improvement.Key ResponsibilitiesSupport technical tests and investigations during the warranty period...

  • Analog Devices Field Applications Engineer

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Analog Devices Full time

    Job Title: Field Applications EngineerAnalog Devices is seeking a highly skilled Field Applications Engineer to provide technical support and solutions to our customers in Denmark and potentially other Nordic countries.Key Responsibilities:Provide pre-sales and post-sales technical support to ADI's broad market customer base.Work with customers, sales, and...

  • Technical Field Specialist

    2 weeks ago

    Copenhagen, Copenhagen, Denmark I&L Biosystems GmbH Full time

    Job OverviewWe are seeking a skilled Field Service Engineer to join our service team in Denmark and Sweden.About the RoleYou will be responsible for building and maintaining relationships with our customers to ensure high customer satisfaction.On-site installation and commissioning of our equipment is a key part of your job.You will perform corrective and...

  • Experienced IT Administrator Microsoft

    1 month ago

    Copenhagen, Copenhagen, Denmark Metro Service AS Full time

    About the JobWe are seeking an experienced IT Administrator to join our team at Metro Service A/S. As an IT Administrator, you will play a key role in implementing, driving, and administrating our IT infrastructure. You will be responsible for providing 1st line IT support to our business units and will work closely with our IT Manager to ensure the smooth...

  • Customer Technical Services Specialist

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Mastercard Payment Services Denmark AS Full time

    Job SummaryWe are seeking a highly motivated and analytical Customer Technical Services Analyst II-2 to join our Global Customer Care team in Copenhagen. As a key member of our team, you will provide operational and technical support to customers, analyzing complex issues and collaborating with internal business partners to implement new products and...