Field Service Specialist

4 weeks ago


Copenhagen, Copenhagen, Denmark Intuitive Full time
Job Overview

The Field Service Engineer II plays a critical role in managing customer technical relations for Intuitive Surgical products in an assigned territory.

This position requires strong technical expertise, excellent communication skills, and the ability to work independently to resolve complex technical issues.

Key Responsibilities
  • Support all da Vinci Surgical platforms to ensure maximum system reliability and functionality.
  • Analyze customer requirements to ensure effective system installation and provide pre-site planning and installation coordination.
  • Manage and schedule appointments with customers to ensure uptime guarantees are achieved and follow-up visits are conducted as needed.
  • Use discretion and independent judgment to assess and repair Intuitive Surgical products and provide technical training and support as required.
  • Manage administrative duties, including spare parts inventory, returned material authorizations, and preventative maintenance scheduling.
  • Support sales training and marketing events by analyzing potential issues and developing strategies to resolve.
Requirements

This role requires a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment.

Intuitive Surgical is committed to providing a comprehensive training program to ensure the success of our Field Service Engineers.



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